Order to Cash Analyst

Philip Morris International U.S.•Tampa, FL

6d•Hybrid

About The Position

The concept of the Order to Cash analyst position is to support the Order to Cash (O2C) process, ensuring the company receives timely and accurate payment for goods and services. The role focuses on accounts receivable activities, customer account management, credit and collections support, and close collaboration with internal teams such as Sales and Customer Service, as well as external customers, to resolve discrepancies and obtain required information. Success in this role requires a proactive, detail-oriented mindset, strong analytical capabilities, and effective communication skills. The position plays a key role in supporting Order to Cash operations while ensuring compliance with company policies and internal controls.

Requirements

University or post graduate degree in a relevant field
Strong experience in OTC process in B2B environment
Strong written and oral communication skills
Ability to interact professionally with customers
Highly organized and detail-oriented
Ability to process high-volume transactional activity
Capable of working both independently and as part of a team
Legally authorized to work in the US
Ability to commute 3x a week to Tampa, FL

Nice To Haves

D365 FO and reporting tools (Power BI) knowledge preferred

Responsibilities

Perform daily Order to Cash and Accounts Receivable activities, including transactional processing, payment application, reconciliations, and preparation of management reports, in compliance with financial policies and procedures
Analyze AR ageing, collections performance, bad debts, and write-offs; prepare related reports and support month-end close and reconciliations
Review and recommend appropriate courses of action to resolve credit holds and credit limit issues
Monitor and review customer accounts to ensure accuracy of invoices, pricing, terms, and timely resolution of discrepancies
Support credit and risk management activities by performing credit analysis on new and existing customers, including the use and interpretation of Dun & Bradstreet (D&B) credit reports, reviewing applications, and preparing credit limit assessments in line with established policies
Facilitate collections of past dues by coordinating with Customers, Sales, and Customer Service, and escalating exceptions per approval matrices
Ensure compliance with internal controls and audit requirements, maintaining accurate O2C documentation and supporting special projects as assigned