Hwy 242 & Harpers Trace True TX BBQ - Order Taker/Runner - Part-Time

H-E-B•Conroe, TX

37d

About The Position

H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. We're known to lead the way with creative new concepts, and now we're in the Restaurant & Bar business, combining exceptional food and outstanding service for a distinctive, yet familiar neighborhood dining experience. As an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... a love for interacting with your guests? HEAD FOR BUSINESS... customer service skills and a desire to serve others? PASSION FOR RESULTS... ability to balance multiple priorities with a smile?

Requirements

Minimum age 18 (mandatory)
1+ years of experience in customer service
Experience in restaurant Point of Sale (POS) systems (preferred)
Completion of Alcohol Seller Training / Cash Handling training upon hire
Working understanding of nutrition values and ingredients
Advanced communication, interpersonal, and customer service skills
Organization and planning skills
Computer skills
Reading / writing skills
Ability to handle guest feedback and resolve problems effectively
Ability to maintain a smile, even when balancing multiple priorities
Function in a fast-paced, retail environment
Work extended hours and / or rotating schedules
Safely maneuver around moving mechanical parts
Constantly reach at waist, grasp
Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
Frequently stand, walk
Frequently be exposed to wet and cold conditions- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction
Occasionally be exposed to heat, ambient temperatures, and loud noise
Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs.

Nice To Haves

experience in restaurant Point of Sale (POS) systems (NCR, Aloha, Nirvana, etc.)
advanced customer service and communication skills

Responsibilities

Builds strong relationships with customers in varying situations
Takes orders from customers; assists with menu / beverage selections, including alcoholic beverages
Provides detailed information on menu items and specials, and beer and wine
Serves food, drink, and products to guests
Processes cash, check, debit, and credit transactions accurately and quickly
Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales
Interacts positively with customers in person, on the phone, or through technology
Assists with catering orders as needed
Addresses complaints; resolves problems in a way that builds relationships
Models teamwork to ensure a great guest experience
Prepares, packages, merchandises product
Assists in technical areas as needed
Ensures compliance with TABC regulations
Ensures compliance with department and Store standard operating procedures
Buses / cleans tables; performs deep clean of dining, ordering, bar areas, as needed
Maintains beverage station and bar areas
Maintains sanitation in food / beverage prep areas and display cases
Properly handles, operates, and maintains equipment
Performs other duties as assigned