Order Taker Room Service - Aria

MGM Resorts • Las Vegas, NV

323d • $22

About The Position

As an Aria Resort & Casino Room Service Order Taker, you'll be the friendly voice on the other end of the line. From promptly answering guest calls to taking room service orders and ensuring accurate input into our Point-of-Sales (POS) system, you'll be at the heart of delivering seamless service. Your attention to detail will shine as you coordinate order deliveries to our servers and navigate our diverse food and beverage menus, prioritizing guest needs and allergen awareness. Come be a part of our vibrant team, where every interaction is an opportunity to make a memorable impression!

Requirements

• Prior customer service experience in a high-volume setting
• Prior food and beverage, call center, or similar experience
• Experience in a hotel or luxury resort environment
• Describes themselves as detail-oriented, motivated, and a quick learner
• Knowledgeable of Forbes and AAA standards of service
• Knowledgeable of computers and Point-of-Sale (POS) systems
• Dedicated to providing the highest level of guest service
• Flexibility to work various hours/shifts as needed per on call requirements including weekends, holidays, mornings, afternoons, and overnight shifts

Responsibilities

• Knowledgeable of entire menu, proper food presentation, and wine selection for up-selling of items
• Take and place order into Point-of-Sale (POS) system, distribute order to serving staff, send information to cook station, and ensure timely pickup of order
• Advise owner and guest of delivery time and ensure order is delivered to suite in a timely fashion
• Distribute orders to servers evenly and efficiently, log service runs, maintain a cash bank and ensure funds are correctly accounted for
• Ensure supplies are available in the service area
• Maintain an organized, clean and presentable environment; maintain constant awareness of sanitation, safety and accident prevention

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Industry: Accommodation
• Number of Employees: 5,001-10,000 employees