Order Taker (On Call) In Room Dining Waldorf Astoria Las Vegas

Hilton • Paradise, NV

76d

About The Position

As an Order Taker, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner. Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc. Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items. Take guest food and beverage orders and input orders in appropriate point-of-sale system. Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines.

Requirements

• Demonstration of hospitality values
• Integrity in actions
• Leadership qualities
• Teamwork skills
• Ownership of actions and decisions
• Sense of urgency and discipline

Nice To Haves

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Responsibilities

• Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of menu, including restaurant promotions, specials, and how menu items are prepared
• Upsell food and beverage items including sides, dessert, beverages, and special promotion items
• Take guest food and beverage orders and input orders in appropriate point-of-sale system
• Reconcile check upon delivery of order including verifying check totals, gratuity disbursement, and managing the cash drawer and house bank

What This Job Offers

• Number of Employees: 5,001-10,000 employees