Order Services Specialist III

Mercury Systems•Andover, MA

13d•Hybrid

About The Position

We’re seeking a detail-oriented Order Services Specialist II to serve as a critical liaison between our customers and internal teams. In this role, you’ll manage the complete order lifecycle while ensuring exceptional customer service and operational excellence in a fast-paced, growing environment.

Requirements

Typically requires a minimum of three years of order management and customer service experience
Proficiency with Oracle or similar ERP systems for order management
Flexibility to work long hours when needed, especially during month end and end-of-quarter
Proficiency in Microsoft Excel (pivot tables, formulas, data analysis)
Strong business acumen with sound judgment for issue resolution

Nice To Haves

Experience processing government orders
Ability to work hybrid out of Andover, MA preferred, but also open to those who can work hybrid out of Phoenix, AZ

Responsibilities

Execute end-to-end order management for domestic and international purchase orders
Review and book orders with appropriate approvals, then acknowledge confirmations to customers or through their portals
Verify purchase order accuracy against pricing, discount schedules, policies, and customer-specific agreements
Interpret complex business documents including contracts and agreements to ensure accurate order entry
Deliver exceptional service through timely order status updates and proactive communication
Correspond professionally with internal and external stakeholders across Sales Operations, Program Management, Operations, Finance, and customer organizations
Ensure proper flow-down of customer requirements throughout the order process
Investigate and resolve order issues by collaborating cross-functionally with multiple departments
Partner with Planning and Operations to improve On-Time Delivery metrics and develop remediation plans
Drive continuous process improvements based on data analysis and team insights
Run reports and analyze data to effectively prioritize workload
Support quarter-end activities to ensure revenue recognition and timely order booking
Participate in AS9100 quality audits and recertifications