Order Quality Tech

EssilorLuxottica•Sacramento, CA

43d

About The Position

This role supports the EssilorLuxottica mission of See More Be More by working closely with the Lab Leadership in providing guidance, coaching, and training to lab employees. The Order Quality Tech I is responsible for monitoring, auditing, and facilitating the smooth flow of internal and external lab orders using multiple systems, including Spotfire, Optifacts, and Excel. This role supports quality assurance, resolves order delays, and ensures all steps in the production process are followed accurately and efficiently.

Requirements

A high school diploma or equivalent
High mechanical / technical aptitude
1+ years of related work experience in Manufacturing (optical preferred)
The ability to meet measurable standards in a dynamic production environment
Strong proficiency in Excel, Spotfire, and order-tracking systems like Optifacts
Excellent attention to detail, organizational, and problem-solving skills
Ability to work collaboratively across departments and communicate effectively

Responsibilities

Lead continuous improvement initiatives to ensure consistent implementation of procedures.
Keep yourself and team up to date on all current processes, optical knowledge, and products available
Provide coaching, detailed training, and follow-up to employees on all tasks in accordance with standard operating procedures.
Lead daily documented team meetings with action plans and follow-up.
Communicate and provide input to Department Supervisor for purposes of coaching and training needed for any employees not conforming to performance, job requirements, department rules and or behavior-related issues.
Perform regular documented audits within department to ensure that correct procedures are being followed and machines are properly calibrated. Immediately document and post any changes to SOP's
Lead initiatives/projects throughout the lab to improve process flow, through put, and overall lab performance
Flexibly support other departments as required by business need
Audit reports for delayed or stuck orders (e.g., Outsource >48hrs, Stuck @ Local Station >24hrs)
Reorder or escalate issues for missing frames, tint samples, or backordered lenses
Ensure lenses and frames are ready for processing; initiate See4C tickets for lost/missing items
Monitor aging orders (D+4 & older) and resolve issues preventing progression
Validate frame receipt status; coordinate customer communication for missing items
Investigate outsourced order cancellations and reroute as needed
Correct pricing issues and ensure proper order invoicing
Review lab redo and multiple breakages to ensure readiness for reprocessing
Conduct double inspections for flagged accounts and apply release codes if passed
Manage 30-day+ aging orders and initiate action for missing items or customer contact
Validate damaged frame returns and process frame credits accurately