Order Processor

1-800-FLOWERS.COM, INC.•Jacksonville, FL

10h

About The Position

Napco, a member of the 1-800-FLOWERS.COM, INC. family of brands, is a key part of our floral operations, supporting multiple internal teams through accurate, timely, and detail-driven order fulfillment. We are seeking a dependable and highly organized Order Processor to support the Order Processing department, Accounts Payable, and Warehouse teams. This role plays a critical part in ensuring orders, inventory, and invoices are processed accurately and efficiently across multiple departments. The ideal candidate thrives in a fast-paced environment, is extremely detail-oriented, and takes pride in delivering accurate, high-quality work while collaborating across teams.

Requirements

Extremely detail-oriented with a strong commitment to accuracy
Dependable and punctual with a consistent attendance record
Fast learner who adapts quickly to new systems, processes, and workflows
Strong team player who collaborates effectively across departments
Ability to multitask and prioritize in a deadline-driven environment
Highly proficient in Microsoft Office Suite, with advanced skills in Excel
Excellent verbal and written communication skills
Strong 10-key typing skills with speed and accuracy
Prior experience in billing, invoicing, order processing, or data entry preferred
Strong problem-solving and critical-thinking skills
Highly organized with strong time-management abilities
Availability to work weekends up to three times per year, based on business needs
High school diploma or equivalent required
1+ year of experience in order processing, billing, invoicing, data entry, or a related administrative or operations role preferred
Strong proficiency in Microsoft Office Suite, with an emphasis on Excel
Excellent 10-key typing skills with a high level of accuracy
Ability to manage multiple priorities and work independently with minimal supervision
Strong organizational skills and attention to detail
Ability to sit, type, and work at a computer for extended periods of time
Dependable and punctual with consistent attendance
Ability to meet scheduling requirements, including limited weekend work as needed

Responsibilities

Accurately enter manual orders provided by internal departments as well as web-based orders in an accurate and timely manner
Manage and maintain the open order database, including releasing orders for shipping in a timely and optimal manner
Troubleshoot and resolve issues related to inventory discrepancies, data entry errors, and order maintenance
Process inbound inventory into the system and ensure all records are accurately maintained
Invoice shipped orders and support billing accuracy across departments
Manage, update, and input data into critical spreadsheets used by multiple departments
Respond to intra-company communications, providing clear, accurate, and timely assistance to inquiries
Collaborate closely with Warehouse and Operations teams to support order flow, inventory accuracy, and shipping timelines
Provide data entry and invoice collation support to Accounts Payable and other operational teams as needed
Maintain a high level of organization, accuracy, and attention to detail in all daily work
Identify issues, apply critical thinking, and escalate concerns as needed to support operational continuity