Order Processing Specialist I

STULZ•Frederick, MD

7h•$20 - $24•Hybrid

About The Position

Summary: Responsible for accurately processing new orders, preparing customer and representative correspondence, and resolving customer issues to ensure satisfaction. This role requires strong self-direction, attention to detail, and organizational skills. The position reports directly to the Order Management Supervisor. This is a hybrid position requiring 2-3 days in the office per week. Essential Duties and Responsibilities: Accurately enter order details, including: Pricing (Net, List, Commission Splits, Partners, Customer Cards, Tagging, Product Hierarchy, Header Information) Product configurations and required options Ensure all necessary documentation (PO, Project Information Sheet, Credit Application) is attached for contract review Note proper shipping requirements (Pre-Pay Add, Customer Arranged, etc.) Manage Cyberselect Queue and email inboxes for order processing on a First-In/First-Out (FIFO) basis Communicate effectively with representatives and customers regarding order status, shipping information, and change requests Maintain the Lead Time Quote Log for Order Processing Department and executive management review Process shipping quote requests in coordination with the Traffic Department and manage re-consignment requests as needed Provide tracking information and shipment updates as required Develop and maintain professional relationships with internal and external stakeholders, including BOM Configuration, Applications, STULZ Representatives, End-Site Users, Regional Sales Managers, Key Account Managers, Shipping, Carriers, Accounting, Engineering, Purchasing, and Planning Attend operation calls and answer external customer calls as a representative of STULZ with proper follow-up directives Attend and answer internal calls as a representative for the Client Services team Create, maintain, and update project tracking systems – Trello, Excel, MS Project Input data into 3rd party sites- i.e. Compass – client requirement for project close-out Assist in the preparation of regularly scheduled reports – external and internal requirements Order confirmations & scheduling tasks Perform additional duties as assigned to ensure excellent customer service Other duties as deemed necessary

Requirements

Strong attention to detail and ability to perform essential duties to a high standard
Excellent customer relations, verbal, and written communication skills
High school diploma or equivalent required
2-5 years of experience in order processing or a related field
Familiarity with standard concepts, practices, and procedures in customer service and order processing
Typing speed of 45-55 WPM
Ability to follow and give written and verbal instructions in English
Effective communication skills with coworkers and customers
Strong multitasking abilities to meet daily objectives
Basic proficiency in Microsoft Excel and Word, including understanding of basic Excel formulas

Nice To Haves

Self-motivated and self-directed
Excellent organizational skills
Detail-oriented
Proficient in Microsoft Outlook, Word, and Excel
SAP experience preferred

Responsibilities

Accurately enter order details, including: Pricing (Net, List, Commission Splits, Partners, Customer Cards, Tagging, Product Hierarchy, Header Information)
Product configurations and required options
Ensure all necessary documentation (PO, Project Information Sheet, Credit Application) is attached for contract review
Note proper shipping requirements (Pre-Pay Add, Customer Arranged, etc.)
Manage Cyberselect Queue and email inboxes for order processing on a First-In/First-Out (FIFO) basis
Communicate effectively with representatives and customers regarding order status, shipping information, and change requests
Maintain the Lead Time Quote Log for Order Processing Department and executive management review
Process shipping quote requests in coordination with the Traffic Department and manage re-consignment requests as needed
Provide tracking information and shipment updates as required
Develop and maintain professional relationships with internal and external stakeholders, including BOM Configuration, Applications, STULZ Representatives, End-Site Users, Regional Sales Managers, Key Account Managers, Shipping, Carriers, Accounting, Engineering, Purchasing, and Planning
Attend operation calls and answer external customer calls as a representative of STULZ with proper follow-up directives
Attend and answer internal calls as a representative for the Client Services team
Create, maintain, and update project tracking systems – Trello, Excel, MS Project
Input data into 3rd party sites- i.e. Compass – client requirement for project close-out
Assist in the preparation of regularly scheduled reports – external and internal requirements
Order confirmations & scheduling tasks
Perform additional duties as assigned to ensure excellent customer service
Other duties as deemed necessary