Order Processing Coordinator

MyUtilities • Dallas, TX

90d • $45,000 - $45,000

About The Position

Are you an organized, detail-oriented individual with excellent communication skills, passionate for helping others, and looking for a long term position? Do you thrive in an office environment and enjoy supporting a team to achieve their goals? If so, we have an exciting opportunity for you! We are looking for a full-time, administratively gifted person with 1-5 years of experience in Customer Service. If that's you, keep reading! My Utilities has revolutionized one of the most stressful processes - moving into a new home - by making it easy to select and establish all of the utility services customers need in their new home or apartment: electricity, internet, cable/tv, security, insurance, gas, and water. We have a super fun and intentional culture that focuses on people first. We care for our staff by keeping the workplace fun with happy hours, and celebrating everything. We develop our team with intentional development plans and mentorship that help them hit their personal and professional goals.

Requirements

• 1 to 5 years of Customer Service and/or Order Fulfillment experience
• Excellent communication skills, ready to hop on a call or send an email at any time
• Ability to perform under pressure, exercise time management and meet deadlines
• Basic computer skills including typing and spreadsheets
• Experience with technology, quick navigating browsers and various systems
• Ability to multitask

Nice To Haves

• Alignment with core values: excellence in everything, others focused, grit, and integrity
• Ownership of responsibilities in communicating with other team members
• Stable, consistent and well-defined personality looking for a permanent scope of responsibilities

Responsibilities

• Support the MyUtilities sales team and our partners in a variety of administrative tasks while maintaining confidentiality at all times
• Manage all aspects of the customer order from start to finish, handling any delays or issues
• Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner
• Optimize customer experience by serving as one of the main points of contact for requests or questions from clients, sales agents and company partners
• Navigate various technology and websites to research information, complete orders and communicate with clients
• A structured schedule of well-defined daily job responsibilities, ideal for those who prefer consistency

Benefits

• Annual salary of $45,000
• Paid time off (PTO) and paid holidays
• Insurance: Health, Dental & Vision
• No weekends or nights; office is open Monday - Friday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees