Order Processing Coordinator

Spacesaver Corporation•Fort Atkinson, WI

54d

About The Position

Are you passionate about delivering exceptional customer service and ensuring smooth order processing? We are seeking an Order Processing Coordinator to join our Customer Service team. In this role, you'll be responsible for entering customer orders, maintaining accurate records, and collaborating with internal teams to ensure customer satisfaction. If you thrive in a fast-paced environment and enjoy problem-solving, we want to hear from you!

Responsibilities

Accurately enter customer orders manually and electronically
Review incoming orders for completeness and data integrity (market, contract number, freight terms, pricing/discounts, installation address)
Monitor expedited order requests and process promptly
Communicate with distribution partners to obtain missing information
Maintain proper records and documentation in line with departmental standards
Collaborate with internal teams to resolve order status issues and make necessary revisions
Generate change requests for special products as needed
Stay up-to-date on product information and internal processes
Recommend and implement process improvements
Investigate and address order processing quality charges
Ensure contract compliance and follow up with customers for required documentation
Provide backup support for Contract Order Specialist