Order Processing Coordinator

Omnicell • Austin, TX

4d • Remote

About The Position

At Omnicell, we are committed to improving healthcare operations and patient safety through innovative technology and exceptional service. As an Order Processing Coordinator , you will play a critical role in ensuring a seamless customer experience by managing service part orders with accuracy and efficiency. If you thrive in a fast-paced environment and enjoy delivering outstanding customer support, this is the role for you.

Requirements

• Strong communicator with excellent written and verbal skills.
• Customer-focused with a passion for delivering exceptional service.
• Highly organized and detail-oriented, able to manage multiple tasks effectively.
• Proficient in computer systems and comfortable working in ERP environments.
• High school diploma.
• Minimum of 2 years' experience in an order entry environment.
• Must be legally authorized to work in the U.S. without sponsorship.
• Ability to pass background and employment verification checks.

Nice To Haves

• Experience in service order entry.
• Familiarity with SAP ERP.
• Skilled in problem-solving and independent decision-making.

Responsibilities

• Process Service Orders : Accurately enter service requirements into ERP and Service Management systems.
• Manage Returns : Create and track return material authorizations (RMAs) and shipping labels.
• Communicate Effectively : Provide timely updates on order and return status to customers and internal teams.
• Support Critical Needs : Deliver after-hours, on-call support for urgent part orders.
• Customer Interaction : Respond to phone calls and email requests from customers and Omnicell employees with professionalism and care.
• Ensure Accuracy : Maintain attention to detail in all data entry and order processing activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees