About the position
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
Responsibilities
- Report to management on customer satisfaction.
- Delivery performance by site comparing performance to due date vs. customer request date.
- Delivery performance by site comparing performance to promise date vs. customer request date.
- Summarize the survey to customer by ratings.
- Review order status to ensure proper scheduling methods to meet scheduled delivery dates and achieve customer satisfaction, in accordance with current quality management system.
- Publish performance reports to various accounts, as required.
- Open order reports are to be reviewed in a timely manner to rectify any concerns prior to expediting the process.
- Analyze complex processes in a systematic manner and create reports in a clear and concise fashion.
- Generate complex quotes for intercompany and external customers.
- Liaise with Quality Department on RMA and AQR’s.
- Generate reports as needed to the improvement of customer backlogs.
- Deescalate and mitigate customer obstructions to a positive outcome on behalf of John Crane.
- Manage special projects as assigned by management.
Requirements
- High school diploma or equivalent is required.
- Associate Degree in Business preferred.
- 2-4 years of related experience.
- Experience in an ERP System is required.
- Strong verbal, written, problem solving, and organization skills required.
- Intermediate to advanced knowledge of Microsoft Office Products is required.
- Must be detail oriented and be able to work independently using sound judgment and have the ability to work in cross functional teams.
- Ability to read blueprints, identify product lines and answer basic technological questions.
- Familiarity with rotating equipment and pumps, a plus.
- Experience in planning, materials and scheduling as needed.
- Bilingual English – Spanish is a plus.
- Experience working in a diverse environment is preferred.
Benefits
- Competitive compensation and benefits.
- Employee resource groups (ERGs) to provide a safe space for employees to connect and support each other.
- Recognition through Smiths Excellence Awards.
- Annual celebration of Smiths Day.
