Order Processing Clerk - Customer Care & Logistics
About The Position
Server Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets. Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier, faster, and better than ever. The Business Operations Associate is responsible for preparing documentation, and processing shipments, including customer orders, non-order items, and subcontracting shipments, to ensure accurate and timely delivery. They support seamless customer experience by collaborating with internal teams and responding effectively to customer needs.
Requirements
- High School diploma or equivalent education and experience
- Minimum of 1-year related experience
Responsibilities
- Check shipments for correct part numbers and quantities and pack items into appropriate containers, assuring adequate protection
- Prepare domestic, international, and non-order shipments in accordance with company and customer requirements and specifications
- Assure all documentation required by the customer and/or carrier is accurately prepared and affixed to shipments, including bills of lading, international documents, shipping labels, etc.
- Enters all required information into the computerized systems, ensuring accuracy and timeliness (i.e., order entry, repair orders, CRM, EDI, Amazon, etc.)
- Answers incoming calls, emails, or live chats, providing both domestic and international customers with accurate information on products, availability, lead time, pricing, order status, etc.
- Resolves inquiries or complaints regarding products, services, equipment return or repair, and other issues
- Follow SOPs to accurately perform all aspects of the job with strong attention to detail.
- Composes clear, concise, and complete emails and other documents, proactively including relevant options and alternatives, as applicable
- Assists with ongoing departmental process improvements and proactively looks for potential opportunities and understands our customers at a deep level.
- Performs other duties or responsibilities as requested or required
Benefits
- Five (5) weeks PTO
- Ten (10) Paid Holidays
- Three (3) days Paid to Volunteer
- Robust 401(k) with up to 6.0% Company Contribution/Match
- Exceptional health care benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
