Order Preparation Specialist

RPM•Manassas, VA

5d•Remote

About The Position

RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with PARS to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains. PARS, Professional Automotive Relocation Services, is the fleet industry’s leading relocation provider, bringing together a unique combination of proven experience, service quality, and technologies to any relocation project no matter how complex. Working with a customer to understand every pain point, PARS develops a metrics-driven solution that can combine any or all of its services — vehicle driveaway, auto carrier service, storage management, license and titling, reconditioning & make-ready, detailing, body work, mechanical repair, and general maintenance services. Your Role The Order Preparation Specialist is responsible for advancing order flow, answering questions from customers and internal staff, and removing roadblocks on orders. Duties include: gathering pertinent data points to place in orders; dispatching movement; communicating with customers and vendors by phone and email; establishing strong relationships with customer contacts and vendors; conducting quality checks; and assisting with any additional tasks and responsibilities as may be deemed necessary by management. This position functions during core business hours and allows for remote work in accordance with the PARS Telecommuting Agreements from our Gainesville, VA office.

Requirements

High School Diploma or equivalent
0-2 years experience in a call center, customer service or sales.
Strong interpersonal skills
Analytical and problem-solving skills
Attention to detail and high level of accuracy
Listening skills
Proficient in verbal and written communication

Responsibilities

Initiate the vehicle transport life cycle by managing accurate data collection, order submission, dispatch for movement to the correct entity, and participating in all order phases to ensure customer satisfaction.
Negotiate and resolve transport issues and solutions while balancing customer needs with operational constraints.
Effectively manage direct communication with customers, both FMCs as well as their clients.
Address questions and offer solutions to customers, both internal and external, using sound judgement to resolve issues, reduce delays and enhance the customer experience following all standard processes to completion.
Manage details of each request placing information in specific areas of the order to ensure full understanding of customer requirements.
Monitor and manage the team dashboard and views to complete tasks and keep orders moving.
Organize daily activities to ensure completion through provided tools. Respond to emails promptly and courteously, within the industry standard of 4 hours.
Conform with and abide by all regulations, policies, work procedures and instructions.
Exhibit and reinforce PARS standards and core values (Respect, Commitment, Collaboration, Results) to deliver an exceptional customer experience.
Maintain customer focus while balancing customer requirements with company policies and operational procedures.
Ability to learn and utilize all PARS systems and equipment and all updates/upgrades.
Adhere to organizational goals and objectives while maintaining quality standards.
Act with integrity and professionalism.
Demonstrate open, effective communication and teamwork.
Demonstrate reliable and predictable attendance.
Demonstrate the ability to perform activities inherent to the department's responsibilities and assist when necessary to keep service delivery on track.
Respond and act confidently, assertively, and decisively while taking responsibility and accountability for position requirements.
Effectively spot issues, trends, and opportunities.
Exhibit critical thinking skills and the ability to use knowledge, facts, and data to effectively solve problems.
Work in a fast-paced environment while juggling competing priorities and exhibit the flexibility to quickly adapt to departmental needs.
Demonstrate financial understanding while balancing customer needs and company obligations.
Demonstrate the ability to manage time effectively and follow through to completion.