Order Operations Lead

Thread-Craft•Sterling Heights, MI

About The Position

The Order Operations Lead plays a critical role in ensuring accurate, timely, and disciplined order execution while strengthening the company’s operational foundation through consistent system use and process adherence. This role owns the front end of order flow and serves as the connective tissue between customers, Sales, and Operations to ensure work enters the business cleanly and progresses without friction. This is a hands-on, system-focused position with direct responsibility for order entry accuracy, proactive customer communication, and reliable order progression through the ERP system. The role works closely with Operations leadership to learn the business end-to-end.

Requirements

Experience in operations, order management, customer service, or manufacturing environments preferred
Strong attention to detail and organization
Comfort working in ERP or business systems
Clear written and verbal communication skills
Analytical mindset with an interest in process improvement
Comfortable working in a fast-changing manufacturing environment where processes are actively evolving

Responsibilities

Enter and maintain customer orders in the ERP system with a high level of accuracy
Validate pricing, quantities, lead times, and special requirements
Monitor order status to ensure timely release and progression through operations
Maintain clean, complete, and reliable order data that supports scheduling, invoicing, and reporting
Serve as a primary point of contact for order-related customer questions
Proactively follow up on open orders, changes, and delivery updates
Communicate clearly and professionally to support a consistent customer experience
Learn and document current order-to-cash and operational workflows
Identify recurring issues, breakdowns, or inefficiencies in day-to-day execution
Partner with Operations leadership to help implement improvements once systems and processes are fully understood
Work closely with Sales, Scheduling, Production, and Accounting
Ensure information flows clearly and consistently between teams
Support operational projects, reporting, and system initiatives as needed
Other duties as assigned