Order Operations Analyst

Palo Alto Networks • Santa Clara, CA

363d • $70,000 - $113,500

About The Position

As an Order Operations Analyst at Palo Alto Networks, you will play a key role within our Sales Operations department, ensuring the accurate and timely processing of customer purchase orders. You will handle a high volume of orders, collaborating with internal and external teams to manage the booking, fulfillment, and tracking of orders in our ERP system. Your role requires incredible attention to detail, the ability to work both independently and as part of a team, and a strong desire to learn and adapt to rapidly evolving business needs. You will report to a manager in our Santa Clara headquarters and may be required to work extended hours during peak periods at the end of months and fiscal quarters.

Requirements

• 2+ years of experience in Sales Operations, Order Management, or Order Fulfillment, with a focus on both hardware and software orders
• Strong knowledge of ERP systems (SAP), CRM platforms (Salesforce), and a solid understanding of general order fulfillment, revenue recognition, and shipping practices
• Experience with Google Suite, Microsoft Excel, ServiceNow, Tableau, and pivot tables is highly desirable
• Demonstrated ability to manage multiple tasks, prioritize effectively, and meet tight deadlines in a fast-paced environment
• Exceptional communication skills, both written and verbal, with the ability to work effectively with cross-functional teams and external partners
• Flexible and adaptable, willing to work extended hours during peak periods, and open to learning new systems and processes as the business evolves

Responsibilities

• Process a high volume of sales orders, ensuring precise accuracy in entering data into the CRM (Salesforce) and cross-checking with the ERP system (SAP)
• Review and manage purchase orders from Palo Alto Networks distributors and resellers across regions (EMEA, JAPAC, NAM), ensuring they align with approved quotes, contract terms, and revenue recognition policies
• Collaborate with sales teams, Deal Desk, and Sales Ops to resolve order-related issues, pricing matters, and escalations
• Track and communicate order status, shipment details, and delivery updates to both internal and external stakeholders, ensuring customer concerns are addressed efficiently
• Ensure all purchase orders meet company compliance, licensing terms, and are being placed by authorized channel partners before transferring them to the Order Fulfillment and Trade departments for final processing and shipping
• Support the ServiceNow order ticket queue, addressing order inquiries and clearing backlogs in a timely manner, with special attention to quarter-end demands and order expedites
• Liaise with the Trade, Fulfillment, and Logistics teams to provide accurate shipment and compliance documentation, maintaining order integrity throughout the process
• Participate in key initiatives and projects that drive process improvements and support team and company goals

Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
• Mental and financial health resources
• Personalized learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Number of Employees: 5,001-10,000 employees