Order Operations Analyst - US East
About The Position
We are looking for an Order Operations Analyst to join our evolving Sales Operations team located in our New York or Boston office. The ideal candidate thrives in high-growth, collaborative environments and is eager to dive into the Order Operations function of the Sales process. We need a detail-oriented, process-minded individual who has experience in order management and working cross-functionally to support the needs of a fast-growing sales team while carrying a high volume workload. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Requirements
- 1-2 years experience in Order Management or equivalent experience
- Strong time management, organization, and detail orientation skills
- Ability to multi-task and switch gears in high volume and fast paced environment
- Excellent verbal and written communication skills across multiple departments
- Bachelor's Degree
Nice To Haves
- Salesforce experience is strongly preferred, not required
- Familiarity of AWS, GCP, and Azure Marketplace experience is preferred, not required
Responsibilities
- Performs a review of opportunities submitted by the field to ensure all required documentation is provided and the order is in compliance with company procedures and guidelines
- Coordinates the resolution of Order Form discrepancies or questions with various internal departments
- Facilitates signature requests of Legal Agreements, Order Forms, and Vendor Forms
- Acts as a subject matter expert for External Marketplace orders
- Provides daily ad hoc training and sales support for opportunity close process
- Provides suggestions for potential process improvements to optimize Order Operations daily tasks
- Participates in testing of projects prior to implementation
- Expands upon Order Operations internal documentation along with the related field facing documentation of current processes
- Completes all owned tasks by the scheduled month end close deadlines and escalates issues when needed
- Performs various tasks that impact Customer billing and access to Datadog solutions and services
Benefits
- Generous and competitive global benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
