Order Manager

Redwood Software

2d•Remote

About The Position

This position is primarily responsible for executing order management and purchasing requirements needed to meet the demands of Red River’s customers. This position understands the full requirements by customer and orchestrate accurate order placement, review, logistics, and tracking to ensure smooth delivery of all goods and services. The position requires interface between sales, operations, and finance. This position provides a vital final link in the chain needed to deliver on Red River’s promise to its customers. In this position, you are also expected to drive continuous improvement within the department and with the partners (internal and external) that we work with.

Requirements

Experience with Microsoft Office Suite, particularly with Excel
2 Year degree or relevant experience
2+ years in an order management role, project management, buyer/procurement, or similar function
Experience working with Finance A/P and A/R departments.
Understanding of ERP and CRM business systems, or similar
U.S. Citizenship Required

Nice To Haves

4 Year degree preferred or relevant experience
5+ years in an order management role, project management, buyer, or similar function
Experience troubleshooting and solving business process problems
Experience working in a commercial and federal business
Knowledge, Skills and Abilities: Detail oriented - Ability to maintain 100% accuracy on large, complex tasks
Self-motivated with the ability to proactively assist their team(s)
Strong interpersonal skills with ability to work well on a team
Ability to multi-task and maintain accuracy under a heavy workload
Excellent written and verbal communication skills
Strong organizational skills
Ability to work in a remote office environment
Collaborate with multiple internal & external teams to meet corporate goals & initiatives
Problem solver with a customer-service oriented approach
A willingness to think outside the box to resolve complications and facilitate best practices within the department/company

Responsibilities

Fulfill all post-sale administrative functions for Red River customers and vendor purchase orders to include contract review, sales order creation, purchase order creation and placement, tracking orders until complete, and notifying Finance when orders can be invoiced
Timely processing of RMAs with customers and vendors ensuring excellent communication with all applicable parties
Detailed communication with Sales teams and Sales Operations on the status of open orders
Work closely with Finance to help ensure seamless accounts receivable and accounts payable activity
Build and maintain strong relationships with all our vendors and look for opportunities to improve our processes with key vendors
Partner with internal warehouse & logistics teams to manage shipment to customers & disposition aged inventory
Look for opportunities to leverage and maximize Red River’s buying power
Ensure maintenance of internal documentation to adhere to company and governmental policies
Adhere to ISO 9001, and specifically, Supply Chain Manual, and Supply Chain Risk Management procedures
Seek out and drive opportunities to improve supply chain processes and/or make them more efficient
Assist in Red River asset procurement
Assist in maintaining internal documentation to adhere to company and governmental policies
Build and maintain strong relationships with all our vendors
Other business duties as assigned