Order Management Team Lead

Hitachi • Mount Pleasant, SC

229d • Onsite

About The Position

Join Hitachi Energy as a Team Lead for Order Processing and oversee the efficient and accurate handling of customer orders from entry to fulfillment. You'll play a vital role in ensuring customer satisfaction by managing order processing activities, resolving issues, and optimizing processes. This position offers a unique chance to lead a team, drive improvements, and contribute to the success of our operations. If you are passionate about customer service and process optimization, we want to hear from you!

Requirements

• Advanced knowledge of order processing obtained through education and work experience.
• Experience in managing projects and processes independently.
• Strong analytical skills to identify trends and optimize processes.
• Excellent communication and training skills.
• Ability to work with limited supervision and lead a team.
• Proactive approach to resolving issues and improving processes.

Responsibilities

• Oversee order entry, fulfillment, dispatch, and support.
• Ensure timely release of orders and adherence to standards and policies.
• Monitor and resolve order issues and processing errors.
• Manage projects and identify process improvements.
• Assign tasks, provide training, and monitor team performance.
• Address issues and concerns within the team.
• Analyze order data to identify trends and optimize processes.
• Improve order processing efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing