Order Management Specialist

Cytiva • Duncan, SC

299d • $52,000 - $57,000

About The Position

The Order Management Specialist interacts with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales orders, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support. This position reports to Senior Manager, Customer Service, and is part of the Customer Service team located in Marlborough, MA or Duncan, SC and will be Onsite. At Cytiva, our vision is to advance future therapeutics from discovery to delivery.

Requirements

• High School Diploma or GED.
• At least 1 year of related work experience including data entry skills.
• At least 2 years of experience in customer service.

Nice To Haves

• Previous experience in Oracle (or similar ERP), Salesforce, and MS Office.
• Excellent written and verbal communication skills and professional demeanor.
• Demonstrated computer proficiency.
• Strong ability to follow and adhere to procedural guidelines.
• Aptitude for interpreting customer inquiries/problems.

Responsibilities

• Act as a focal point for customers via email and phone.
• Demonstrate excellent data entry skills to quickly and accurately review and input data.
• Review and comprehend purchase orders, proposals, and sales agreements.
• Provide customer-related reports to management, sales, and customers as needed.
• Respond to and/or research customer concerns/inquiries with urgency and accuracy.
• Demonstrate basic problem-solving skills through an investigative approach.
• Execute all tasks assigned by the manager diligently, on schedule, and to the highest standard.
• Work with team members to achieve daily, weekly, and monthly targets.

Benefits

• Paid time off.
• Medical/dental/vision insurance.
• 401(k) to eligible employees.
• Bonus/incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: High school or GED