Order Management Specialist
About The Position
The Order Management Specialist owns the process for validating and activating all accepted quotes within 24 hours in accordance with our WW Revenue Operations policies and all DocuSign compliance policies. In addition to the standard Sales Support responsibilities, the Order Management Specialist will also be responsible for identifying problem areas and providing recommendations, handling all provisioning for closed Sales Orders, monitoring reports, internal customer issue resolution and training for new employees. This role requires extensive coordination with many organizations, including Sales, Commissions, IT, Legal, and Revenue Accounting. Individual must be able to work in a team environment, be self-motivated, well-organized and extremely detail-oriented with demonstrated problem solving and decision making skills. This position is an individual contributor role reporting to the Manager, Revenue Operations.
Requirements
- Bachelor’s degree or equivalent in relevant experience
- Minimum of 2 years related experience
- Excellent interpersonal skills
- Ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
- Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
- Ability to prioritize workload and manage a high volume of orders at quarter and month-end close
- Ability to understand broader business and financial issues
- Extreme attention to detail
- Thrive in a team environment
- Experience with projects involving coordinated efforts across large cross-functional teams
- Awareness of people versus technology as security factors
- Ability to maintain composure in critical situations
- Focus on internal stakeholder/customer satisfaction
Nice To Haves
- Possess strong level of expertise in Salesforce.com application
Responsibilities
- Review submitted contract and order forms for completeness, accuracy, and conformance to Docusign sales order acceptance policies
- Process contracts and orders and ensure clean bookings in compliance with company policy
- Manage provisioning and delivery issues including timely delivery of product
- Perform daily and monthly audits of all Compliance reports
- Coordinate with Rev Ops Deal Desk to enforce best practices around deal structure, order form guidelines, and all other presale processes for a smooth booking process
- Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
- Contribute ideas and innovations to improve upon existing systems, work processes and procedures
- Establish strong relationships with Sales, Billing/Collections, Sales Compensation, Revenue Accounting, and other internal resources as appropriate
Benefits
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Global benefits provide options for the following:
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
