Order Fulfillment Specialist

Alphanumeric Systems•Orlando, FL

33d•$26 - $35

About The Position

Alphanumeric is hiring ORDER MANAGEMENT SPECIALIST to work in Orlando, FL with an environmental-friendly energy innovator focused on sustainability. This position receives, process, tracks and reports status of customer quote requests and orders in accordance with MHPSA customer service standards. Maintain informational exchanges and communications with all groups and organizations contributing to the fulfillment of material demands. Must have the ability to handle effectively multiple quotes and orders simultaneously, and prioritize work based on schedule demands. Order Fulfillment Specialist I position is an entry-level position that requires handling requests and providing customer service, guidance, and routine support for products and/or programs.

Responsibilities

Receives and process customer inquiries while ensuring that information is clearly transferred to all related teams
Regularly provides status reports for outstanding inquiries
Prepares and reviews quotes/proposals
Receives, prioritizes, and processes customer orders
Generate specific and clear customer requirements to all implementing organizations
Regularly provides status reports for outstanding orders
Schedules and releases orders for shipments in accordance to MHPSA policies and customer requirements
Prepares invoice/billing document per order terms
Provide prompt resolution of customer issues with regard to warranty, suspense, deficiencies and other contract/purchase order issues
Provide afterhours support for outages and emergencies
Work closely with the LTSA and Sales teams to develop and establish a centralized tracking (historical - current - planning) system. Working as a team, coordinate the effort with support functions
Support the development and improvement of processes and procedures and document process descriptions defining specific steps/actions necessary to complete daily functions
Provide assistance with the investigation and resolution of routine problems
Provide assistance in the coordination of activities with other internal departments to meet customer needs
Provide support as required for Customer Master entry and/or maintenance
Provide assistance and feedback to higher classified personnel on important customer issues
Minimal overnight travel (less than 10%)
Perform other such duties as may be required
Ensure systems of record are fully utilized, maintained and are kept accurate.
Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
Participate in proactive team efforts to achieve departmental and company goals.
Contribute to building a positive team spirit.
Communicate effectively with all levels of employees.
Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties.
Ensure proper control of Export Controlled Data as required by MHPSA policy, and federal and state laws.
Maintain the highest degree of honesty and integrity at all times.