Order Management Specialist

Texas Electric Cooperatives, Inc. • Georgetown, TX

21h

About The Position

We are looking for an organized and detail-oriented Order Manager Specialist to manage the end-to-end order process. The ideal candidate will be a point of contact for customers, handling inquiries, processing orders, following up on quotes, and maintaining accurate data in our systems. A strong understanding of our product line is preferred to provide technical guidance, suggest substitutions, and ensure customer satisfaction.

Requirements

• 1–3 years in customer service, sales support, or order processing, preferably in a manufacturing or distribution environment.
• Experience with ERP systems (e.g., SAP, P21, Epicor) and CRM systems (e.g., Salesforce, HubSpot); Excel and Bluebeam.
• Exceptional accuracy in data entry.
• Strong verbal and written communication skills to interact with both customers and internal departments.
• Quick learner capable of retaining technical specifications.
• Strong time and project management skills to ensure timelines are met.
• Ability to multitask and support various projects concurrently.
• Strong ability to maintain organization between multiple projects, customers, and request.
• Required to have visual acuity to operate motor vehicles and/or heavy equipment.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; working on computer, tablet, or phone screens.
• Constantly operate a computer and other office productivity machinery by use of hands/fingers.
• Must be able to communicate, converse with, and exchange information by means of the spoken and written word.
• Physically capable of lifting and moving objects up to 50 pounds, as necessary.
• Must be able to stand, sit, bend, pull, twist, push, and pull as necessary to move product.

Responsibilities

• Accurately enter and process purchase orders, invoices, and customer data into the ERP/CRM system, ensuring correct pricing, part numbers, and shipping details.
• Utilize in-depth product knowledge to assist customers with product selection, answer technical queries, and suggest alternatives when necessary.
• Proactively follow up on pending quotes to convert opportunities into orders, and report on win/loss ratios to the Substation and Transmission Team.
• Monitor order status from entry to delivery, proactively communicating shipping delays, backorders, or inventory shortages to customers and the Substation and Transmission Team.
• Maintain accurate customer records and update account profiles (shipping/billing information).
• Investigate and resolve product inquiries, billing discrepancies, and shipping issues in collaboration with warehouse, sales teams, and the Substation and Transmission Team.
• Enter data for tracking projects for internal and customer use to provide real time information for project tracking.
• Assist Application Engineers on bid and quote opportunities adding data and technical information for customer requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed