Order Management Specialist

ABB•Richmond, VA

6d•Onsite

About The Position

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Planning & Fulfillment Manager __ In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. This role is key to ensuring timely delivery of service materials, accurate case handling, and consistent customer updates. The specialist partners closely with field technicians, service managers, logistics, and customer operations teams to drive resolution and maintain high service performance levels. The work model for the role is: Onsite #LI - Onsite You will be mainly accountable for:

Requirements

Associate's degree is required at a minimum; Bachelor's degree in Business, Supply Chain, Operations management is preferred
5+ years of experience in order management, service operations, or related operational roles
Strong proficiency with SAP platform; Salesforce experience is preferred
High attention to detail with a commitment to accurate data entry and documentation.
Excellent written and verbal communication skills

Responsibilities

Serve as a central point of contact for customers, delivering timely updates on order status, availability, shipping timelines, and service order changes.
Enter and validate all material and Time & Materials (T&M) service orders, ensuring accurate pricing, contract checks, warranty verification, and billing details.
Monitor orders from entry through delivery, proactively identifying delays or risks and communicating impacts to customers, service teams, and field technicians.
Own and resolve order-related service cases, including delays, incorrect shipments, RMAs, and T&M billing issues, while maintaining clear and detailed case documentation.
Maintain accuracy in ERP/CRM records and case notes, ensuring visibility, compliance, and smooth handoff between functions.

Benefits

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.
Salaried exempt positions are provided vacation under a permissive time away policy