Order Management Specialist

Danaher • SC

84d • $50,000 - $52,000

About The Position

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. The Order Management Specialist interacts with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support.

Requirements

• High School Diploma or GED.
• At least 1 year of related work experience including data entry skills.
• At least 2 years of experience in customer service.

Nice To Haves

• Previous experience in Oracle (or similar ERP), Salesforce and MS Office.
• Excellent written and verbal communication skills and professional demeanor.
• Demonstrated computer proficiency.
• Strong ability to follow and adhere to procedural guidelines.
• Aptitude for interpreting customer inquiries/problems.

Responsibilities

• Act as a focal point for customers via email and phone.
• Demonstrate excellent data entry skills to quickly and accurately review and input data.
• Review and comprehend purchase orders, proposals and sales agreements.
• Provide customer-related reports to management, sales and customers as needed.
• Respond to and/or research customer concerns/inquiries with urgency and accuracy.
• Demonstrate basic problem-solving skills through an investigative approach.
• Execute all tasks assigned by the manager diligently, on schedule and to the highest standard.
• Work with team members to achieve daily, weekly, and monthly targets.

Benefits

• Comprehensive package of benefits including paid time off.
• Medical/dental/vision insurance.
• 401(k) to eligible employees.
• Bonus/incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees