Order Management Specialist

Corning • Charlotte, NC

77d • $47,058 - $64,706

About The Position

Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible. In the Customer Operations organization, an Order Management Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful candidate will be customer-focused, a detail-oriented problem solver, process-oriented, and driven to achieve customer outcomes. They will demonstrate proficiency in navigating intricate environments and live our organizational ethos and values. Ideal candidates will possess a natural drive to leverage the many growth opportunities available within the organization.

Requirements

• Associate's or Bachelor's degree.
• 3 years' experience in an order management role within a manufacturing environment.
• 3 years of SAP experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proven critical and analytical thinking as well as excellent organizational skills.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.

Nice To Haves

• Proficiency in using customer management software and other computer systems, including Salesforce.
• Proven experience in a customer facing role in the manufacturing industry.

Responsibilities

• Order Processing: The representative will be responsible for receiving and processing customer orders. They must ensure the accuracy of order information such as item details, quantities, pricing, and delivery information.
• Customer Service: They will serve as a point of contact for customers regarding order inquiries. They need to provide excellent customer service, answer questions, address concerns, and resolve any issues related to orders in a timely manner.
• Data Management: The representative should accurately input and update customer and order information in the company's order management system.
• Compliance: The representative should ensure all order processes comply with company policies and regulations.
• Problem-solving: They should have the ability to troubleshoot and solve problems that may arise during the order process.
• Product Knowledge: The representative should have a general understanding of the company's products or services.
• Documentation: They should maintain proper documentation of all orders, customer interactions, and related transactions.
• Teamwork: As an Order Management Specialist, they should work effectively in a team setting, coordinating with other departments and team members to ensure customer satisfaction and smooth business operations.

Benefits

• Company-wide bonuses and long-term incentives align with key business results.
• 100% company-paid pension benefit with fixed contributions.
• Matching contributions to your 401(k) savings plan.
• Health and well-being benefits including medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP).
• Recognition program to celebrate successes and reward colleagues.

What This Job Offers

• Job Type: Full-time
• Industry: Nonmetallic Mineral Product Manufacturing
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees