Order Management Specialist / Customer Service Representative
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About The Position
The position involves supporting Account Managers and customer accounts by providing exceptional support and developing strong relationships with team members and customers at plant and/or corporate locations. Responsibilities include daily coordination of orders, material shipments, and ASN's, as well as the entry, processing, and management of incoming customer orders through shipment. This includes internal expedites with supply chain, QA, Operations, and Logistics to ensure accurate and timely processing of orders. The role also requires communication with customers and internal teams to address supply constraints and adjust orders accordingly. Additionally, the position involves responding to customer requests related to shipping documentation and proof of delivery, analyzing customer demand changes, and assisting in the investigation and resolution of customer concerns. Support for Finance in resolving receivables and invoicing concerns is also part of the role, along with follow-up support for all customer or company requests and objectives.
