Order Management Senior Analyst

Fivetran • Oakland, CA

78d • $125,791 - $157,239 • Remote

About The Position

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We are looking for a highly motivated and detail-oriented Order Management Senior Analyst to lead our global order validation operations. This is a critical role in ensuring accurate bookings, system integrity, and scalable operational rigor as we prepare for continued growth and public company readiness. You will lead our global order management process, starting with direct oversight of an India-based analyst. You'll serve as the key point of coordination across Salesforce, Product, and NetSuite to ensure seamless order processing, identify and resolve deal exceptions, and enhance audit-ready controls across our Quote-to-Cash (QTC) lifecycle. This is a full-time, hybrid position based out of our Oakland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Requirements

• 4+ years of experience in SaaS Order Management, Deal Desk, Revenue Accounting, or Billing functions.
• Demonstrated expertise with Salesforce CPQ and NetSuite; experience with order sync tools (e.g., Celigo) strongly preferred.
• Proven ability to work across functions, resolve issues independently, and influence stakeholders in a fast-paced, scale-up environment.
• Strong understanding of bookings policies, revenue recognition principles, and SOX control frameworks.
• Experience leading or mentoring global teams; able to prioritize and communicate across time zones.
• Analytical mindset with a process improvement focus and comfort using dashboards and reports.
• Exceptional organizational, written, and verbal communication skills.

Responsibilities

• Own global order management operations and be responsible for final review and movement of opportunities to closed/won in Salesforce.
• Serve as the frontline owner for validating order completeness, accuracy, and compliance with Fivetran's bookings policy, revenue recognition rules, and SOX standards.
• Partner with Deal Desk, GTM, and Revenue Accounting teams to review contracts, resolve booking blockers, and ensure timely deal closure.
• Monitor and manage order data flows across Salesforce, our Product platform, and NetSuite via Celigo, ensuring data integrity and identifying integration or system sync issues.
• Lead root cause analysis of order issues; propose process or system improvements and document exception handling playbooks.
• Collaborate with Systems Engineering, Product, and IT on automation initiatives, including user acceptance testing (UAT) and system enhancements.
• Build, track, and report on key booking metrics, including SLAs, order error rates, rework volume, exception trends, and post-close corrections.
• Directly hire, manage, and mentor an Order Management Analyst, providing guidance on escalation paths, performance, and knowledge development.
• Support month-end and quarter-end close activities; assist in internal and external audit support related to order operations.
• Manage operations for customer orders made through marketplaces (e.g. AWS, Azure, GCP).

Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries