Order Management Quality Analyst (m/f/d)

Bruker•Porto, MA

About The Position

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 11 000 employees (more than 2000 employees in R&D) are working on this permanent challenge, at over 90 locations on all continents. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. The Order Management (OM) Quality Analyst (m/f/d) supports the OM Quality Lead in driving quality, compliance, and process improvement across Order Management. This role performs detailed data analysis, supports portfolio governance for OM quality initiatives, ensures compliance with RAR requirements and internal controls, and contributes to continuous improvement activities across the hybrid Order Management model. The analyst provides operational support for quality reviews, reporting packages, root‑cause analysis, master data quality checks, and process standardization efforts. They collaborate across divisional OM teams, Revenue Accounting, and IT to help improve accuracy, efficiency, and customer experience outcomes.

Requirements

Bachelor’s degree in Business, Operations, Finance or related field required
2–4 years experience in Order Management, OTC, Customer Operations, or related discipline
Experience in data analysis, process improvement, or quality assurance preferred
Customer-focused mindset and ability to work with strong attention to detail
Accountability, follow-through and ownership of assigned tasks
Strong emotional and social intelligence in day-to-day interactions
English language fluency required; knowledge of additional languages is a plus

Nice To Haves

SAP, SFDC, and/or master data experience a plus
Prior experience in a shared service or hybrid OM model preferred

Responsibilities

Support daily quality operations, including order accuracy checks and RFT (Right-First-Time) validation
Execute assigned clean-up actions related to customer/product master data or OM exceptions
Perform root-cause analysis on errors, exceptions, and compliance issues
Support the OM Quality Lead in coordinating workload and tracking progress on quality initiatives
Contribute to OM quality initiatives such as: order accuracy / RFT improvement activities RAR filed and process compliance reviews contract and terms validation automation opportunities for high-frequency exceptions
Perform regular compliance reviews, identify gaps and propose corrective actions
Support documentation of internal controls, SOPs and process maps
Support documentation of internal controls, SOPs, and process maps
Prepare operational metrics, dashboards and data extracts for OM Quality Lead and management teams
Maintain reporting packages, including KPI dashboards, trend analysis and exception reporting
Monitor OM quality KPIs (RFT, defect rates, compliance) and provide insights on risks or improvement opportunities
Conduct data validation and ensure accuracy of all reporting outputs
Identify inefficiencies and propose enhancements to order entry, change control and exception handling processes
Support system testing (SAP/SFDC) for enhancements or fixes related to OM quality
Document and help standardize best practices across divisions and product lines
Participate in continuous improvement workshops and support harmonization activities
Work closely with divisional OM teams, IT, Revenue Accounting, and Master Data teams to resolve issues and improve processes
Provide high‑quality, timely responses to requests from internal and external auditors
Support the OM Quality Lead in communicating quality updates, findings, and improvement recommendations
Assist in preparing training materials and delivering user education on RAR requirements, quality expectations, and updated processes
Promote a culture of service, accuracy, and continuous improvement
Serve as a resource for OM teams, answering questions related to policies, controls, and system behaviors