Order Management Consultant

Merative

1d•$82,429 - $123,643•Remote

About The Position

Providers, health plans, employers, life sciences companies, and governments across the globe leverage Merative’s trusted technology and human expertise to drive real progress. We help our clients orient information and insights around the people they serve to improve decision-making and performance. We work with more than 4,500 customers across the health and social care ecosystem, including: -9 of 10 top U.S. hospitals -7 of the top 10 U.S. payers and 40 percent of Fortune 100 employers -35+ state, local, and federal government agencies -All top 20 pharma As the industry has a unique opportunity for change, we aim to be a driving force – using the breadth of our portfolio and depth of our expertise to drive shared progress in health. The Order Management Consultant is responsible for managing customer orders from CRM submission through fulfillment and activation in the ERP system. This role serves as a critical control point between Sales, Delivery, Finance, and Operations, ensuring orders are accurate, compliant, and execution-ready to support timely fulfillment, revenue recognition, and operational integrity.

Requirements

3–6+ years of experience in Order Management, Sales Operations, Revenue Operations, or Finance Operations
Experience working with CRM and ERP systems (Salesforce & Oracle)
Understanding of revenue recognition concepts in SaaS, and Services business
Experience working in an Order to Cash (O2C) department with direct access to delivery/provisioning and billing
Experience supporting complex or multi-element orders
Strong attention to detail and ability to manage multiple orders simultaneously
Experience coordinating across Sales, Finance, and Operations teams

Responsibilities

Order Review & Validation Review customer orders submitted through CRM (Salesforce) for accuracy, completeness, pricing, and contractual alignment.
Validate product configuration, quantities, pricing, billing terms, and required approvals prior to order release.
Identify discrepancies and work with Sales and Deal Desk to resolve issues.
Order Processing & Release Create, release, and activate orders in the ERP system (Oracle).
Ensure orders are correctly structured to support billing, revenue recognition, and fulfillment requirements.
Maintain accurate order status throughout the lifecycle.
Cross-Functional Coordination Coordinate with Delivery, Operations, and Product teams to ensure timely order fulfillment and completion.
Partner with Finance to ensure compliance with revenue recognition, invoicing, and accounting requirements.
Act as a liaison between Sales and downstream teams to resolve order-related issues.
Compliance & Controls Ensure orders comply with pricing policies, approval matrices, and contractual requirements.
Maintain audit-ready documentation and support internal and external audits as needed.
Process Improvement Identify recurring issues and recommend process or system improvements to improve order accuracy and cycle time.
Support automation and standardization initiatives across CRM and ERP workflows.