Order Management Analyst
About The Position
C.H. Robinson is looking for an Order Management Analyst. In this role you will be responsible for ensuring flawless execution of the order process from point of order placement. This high-volume position requires the combination of your analytical skills and commitment to customer experience as you identify and remove roadblocks that may occur throughout the automated order processes from placement to payment. You will showcase your attention to detail and ability to flex in response to shifting priorities across a broad range of tasks, which include order planning, exception management, inventory management, payment resolution, and ongoing process improvement projects to drive operational efficiencies. Apply today and join us as we connect the world! This hybrid position is in-office Monday-Thursday with remote work optional on Friday. Hours are 8-5pm central.
Requirements
- Minimum 1 year of customer service or account coordination-related experience
- Proficient in Microsoft Excel; able to navigate multiple systems
- Available to work flexible schedule including some weekends and holidays
- High school diploma or equivalent
Nice To Haves
- Bachelor's degree a plus!
- Supply chain knowledge
- Demonstrated commitment to excellent customer service
- Strong written and verbal communication skills
- Strong attention to detail
- Team-oriented; able to work collaboratively in fast-paced environment
- Ability to work independently
- Ability to think creatively, strategically and navigate through the gray to resolve issues in a timely manner
- Process-oriented; able to identify gaps and opportunities for improvement
- Experience with Excel Macros and the ability to identify breakdowns within Macros is a plus!
Responsibilities
- Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing
- Resolve problems with service failures and orders that do not flow through the automated system properly leveraging technology and process improvements to remove roadblocks
- Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
- Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
- Convey complex and dynamic information to team members, customers, suppliers, and supplier's partners
- Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team
- Perform to tactical and operational KPI targets
Benefits
- Three medical plans which include
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
