Order Management Administrator

Safran•Rochester, NY

About The Position

The Opportunity: We are seeking a motivated, enthusiastic contributor to work closely with a cross-functional team in our ongoing effort to satisfy and delight our customers. We offer a fast-paced work environment with an emphasis on collaboration and opportunities for growth. Our Technology : Safran Federal Systems provides Resilient Positioning, Navigation and Timing (R-PNT) solutions and custom engineering services to U.S. Government agencies, defense organizations and their contractors. Safran Federal Systems is authorized to work on the full spectrum of U.S. Government classified and unclassified projects, in addition to supporting strategic partnerships for key defense PNT technologies. How I will Contribute : Receive accepted customer Purchase Orders from the Inside Sales team and enter them into the ERP system for fulfillment. Communicate order acknowledgement to customers. Work closely with the Production, Procurement and Program Management teams to drive the production schedule and customers’ requirements. Receive Change Orders and adjust existing customer orders as necessary. Engage with internal and external stakeholders regarding order status. Manage partial shipments for customers in coordination with the Operations team. What You Bring to Safran Federal Systems: 3 years’ experience in a related role within a manufacturing environment. Strong organizational skills and attention to detail. Excellent interpersonal skills with the ability to serve as a liaison between customers and internal stakeholders. Ability to work independently and collaboratively with a cross-functional team. Proficiency in MS Office, prior experience with an ERP system. Strong communication and interpersonal skills. Positive attitude, willingness to learn. Commitment to continuous improvement, innovation and collaboration. Plus: prior experience working with Aerospace, Defense and Government customers. Ability to move throughout the office to access file cabinets, office equipment, etc. Ability to remain in a stationary position approximately 50% of the time. Ability to remain calm and professional in all circumstances, engaging positively with others to build trust and confidence. Strong logical reasoning and decision-making skills; able to consider alternative perspectives and communicate effectively both orally and in writing. Ability to interact professionally with a variety of individuals, including clients and customers. Some of “the Good Stuff”: Annual Bonus Opportunity Medical, Dental, Vision, Health Savings Account, Flexible Spending Account Paid Time Off 401k Retirement Program with Employer Match Gym Membership Reimbursement Tuition Reimbursement Program Employee Career Development Flexible working arrangements Excellent culture About Safran Federal Systems : Safran Federal Systems has been awarded as a Winner of the USA Today and Rochester Metro Area Top Workplaces 2025 Award . In 2022, Safran acquired Orolia, now Safran Trusted 4D, the world leader in Resilient PNT. At the intersection of critical infrastructure and national defense, Safran Trusted 4D solutions govern and protect the integrity of systems that shape the world. In early 2019, Orolia Defense & Security spun off as a separate entity from its parent company Orolia, with the mission of providing resilient Positioning, Navigation and Timing (PNT) solutions and custom engineering services to U.S. Government agencies, U.S. Defense organizations, and their contractors. In August of 2019, Safran Federal Systems acquired Talen-X, a U.S. company specializing in advanced GNSS (Global Navigation Satellite System) Simulation solutions and Interference, Detection, and Mitigation (IDM) technologies. Talen-X's portfolio was an ideal fit and has helped to enhance Safran FS's overall offerings. The acquisition enabled Talen-X's existing resources, operations and capabilities to be scaled and accelerated to better support the warfighter. Read the press release here . Safran Federal Systems operates as a proxy-regulated company, Free of Foreign Ownership, Control, or Influence (FOCI). As such, Safran FS Defense & Security is approved to work on the full spectrum of U.S. Government classified and unclassified projects and is positioned to support strategic partnerships in the development of key PNT technologies for the defense market. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Please note this description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

3 years’ experience in a related role within a manufacturing environment.
Strong organizational skills and attention to detail.
Excellent interpersonal skills with the ability to serve as a liaison between customers and internal stakeholders.
Ability to work independently and collaboratively with a cross-functional team.
Proficiency in MS Office, prior experience with an ERP system.
Strong communication and interpersonal skills.
Positive attitude, willingness to learn.
Commitment to continuous improvement, innovation and collaboration.
Ability to move throughout the office to access file cabinets, office equipment, etc.
Ability to remain in a stationary position approximately 50% of the time.
Ability to remain calm and professional in all circumstances, engaging positively with others to build trust and confidence.
Strong logical reasoning and decision-making skills; able to consider alternative perspectives and communicate effectively both orally and in writing.
Ability to interact professionally with a variety of individuals, including clients and customers.

Nice To Haves

prior experience working with Aerospace, Defense and Government customers.

Responsibilities

Receive accepted customer Purchase Orders from the Inside Sales team and enter them into the ERP system for fulfillment.
Communicate order acknowledgement to customers.
Work closely with the Production, Procurement and Program Management teams to drive the production schedule and customers’ requirements.
Receive Change Orders and adjust existing customer orders as necessary.
Engage with internal and external stakeholders regarding order status.
Manage partial shipments for customers in coordination with the Operations team.