Order Handling Specialist

ABB • Usa, SC

3d • Onsite

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Sales Support Manager - Customer Support What we believe in At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story. Your role and responsibilities In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. The work model for the role is: Onsite in Florence, SC You will be mainly accountable for:

Requirements

• Bachelor degree PLUS minimum 2 years of experience, OR Associate degree PLUS minimum 4 years experience OR HS diploma/GED PLUS minimum 6 years experience.
• Strong knowledge of Microsoft programs: Excel, Word, Power Point, and Outlook.
• Great communication skills (oral and written).
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.
• This role does not include relocation

Nice To Haves

• Knowledge of ABB systems, SPINE, SAP, SOM, would be a plus.

Responsibilities

• Proactively communicates with customers and internal functions to guarantee customer satisfaction by providing all relevant information including order status updates
• Process customer orders in a timely manner to drive customer satisfaction and support on time delivery.
• Review and work with customers to ensure that the incoterms are correct, and orders are processed accurately, per the quoted terms
• Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
• Establish, build, and maintain long-term internal and external customer relationships to increase customer satisfaction
• Utilize ABB’s tools and processes, including order entry (Spine / SAP), invoicing system (SAP), and SOM.
• Own the order management cycle from receipt of order through commission and post-delivery customer support, ensuring specifications and commercial contractual requirements are fully met
• Provides appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.) to ensure on time delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees