Order Handler - Springfield, OH
About The Position
The Order Handler position is a key driver of a smooth, positive order experience—supporting all aspects of order entry and coordination. In this dynamic role, you’ll respond to internal inquiries, manage tracking and expediting, and quickly resolve or route order issues to the right teams. We’re looking for an enthusiastic, proactive communicator who thrives on collaborating with global stakeholders and delivering timely, accurate results. If you’re detail-oriented, solutions-focused, and bring a natural curiosity with a strong desire to learn, this is an exciting opportunity to make a real impact.
Requirements
- Advanced proficiency in SAP and all MS Software
- A strong service mindset paired with a positive, can-do attitude and a genuine curiosity to learn
- Excellent time management, prioritization, and organizational skills that keep you focused and efficient.
- Sharp problem-solving abilities, attention to detail, and a drive to continuously enhance processes and outcomes.
- Clear and professional communication skills, both written and verbal, with confidence in email correspondence.
- The ability to work both independently and collaboratively, thriving in a fast-paced, evolving environment.
- A proven ability to manage multiple priorities with accuracy, professionalism, and a growth-oriented mindset.
Responsibilities
- Provide an exceptional experience by delivering timely, professional, and accurate support for all order-related inquiries.
- Proactively monitor and manage incoming requests through shared communication channels (such as a central inbox), ensuring timely responses and efficient resolution.
- Collaborate with global teams, including Sales, Logistics, Factories, PDMs, and Operations, to resolve order discrepancies and fulfillment challenges.
- Take ownership of concerns, driving appropriate actions to ensure satisfaction and foster continuous improvement.
- Develop and maintain clear workflow and process documentation to support efficient, streamlined operations.
- Support order tracking and expediting efforts to meet timelines and customer expectations.
- Actively participate in team meetings, contributing ideas to enhance processes and share best practices.
Benefits
- Medical Plan
- Dental
- Vision
- 401k plan with a match from day one
- profit sharing
- identity theft protection
- accident insurance
- travel insurance
- 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
- 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
