Order Fulfillment Specialist

RIVERSIDE INTEGRATED SOLUTIONS INC•Winona, MN

20d•$18 - $21•Hybrid

About The Position

The Company: RiverSide Integrated Solutions, Inc. is an advanced Contract Manufacturer providing robust comprehensive solutions in Circuit Board Assembly, Electromechanical & Mechanical Assembly, Kitting, Supply Chain Management, Fulfillment, Distribution, and Reverse Logistics. With a culture of customer focused solutions and continuous improvement, RiverSide Integrated Solutions, Inc. is uniquely positioned to respond to any customer need. As a co-worker, you will be offered a variety of competitive benefits including medical, dental, disability, life, 401K and more. Come join our team to be a part of a great organization! The Team: Our Order Fulfillment Team is tasked with management of customer orders from receipt through production and fulfillment. Customer orders and order changes will be reviewed, entered and subsequent production orders will be planned, released, and scheduled in partnership with our Production Management and Leadership teams. The Order Fulfillment team will provide necessary follow-up in order to provide on-time delivery to our customers, or in the case of delay or expedite, updates on changes to delivery plan. The Role: The Order Fulfillment Specialist works directly with external customers to understand their order and schedule needs and effectively communicate these to internal stakeholders. You will work with internal stakeholders on the execution of these schedule needs and communicate back delivery expectations to the end customers. You will work in both our internal business system and customer systems to ensure that day to day scheduling requirements and orders are met.

Requirements

Excellent verbal and written communication skills
Customer service experience
The ability to manage multiple priorities and deadlines
Flexibility and comfort with dynamic environments
Excellent attention to detail
Strong analytical ability
Good knowledge of Microsoft Suite (Excel, Word, Access)
Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Nice To Haves

2-year degree or comparable education/experience preferred
Manufacturing and Electronics experience
Materials Resource Planning (MRP) systems experience

Responsibilities

Corresponding with customers regarding purchase orders and scheduling
Processing customer purchase orders from receipt to shipment
Entering customer orders and changes into business system
Reviewing material status and communicating issues to internal stakeholders and customers
Communicating customer schedule needs to internal stakeholders
Communicating shipping information to external customers
Creating and maintaining daily, weekly and monthly scheduling and order reports
Participating in customer team meetings, customer visits, new product introduction meetings and prototype kickoff meetings
Managing production jobs from creation to completion including changes
Communicating with departments as needed
Developing and improving company work instructions and procedures
Participating in process improvement discussions and projects
Updating planning parameters in business system
Other projects and duties as assigned