OFPL - Order Fulfillment Processing Lead
About The Position
As an Order Fulfillment Processing Lead, you will be specializing in business to business (B2B) orders mange bulk product shipments that are typically sent on a recurring schedule to other businesses rather than individual customers. This role focuses on coordinating high-volume orders maintaining strong client relationships, and ensuring timely accurate fulfillment. In addition it ensures that outgoing shipments meet company standards for packaging, labeling and documentation to prevent costly chargebacks delays or penalties resulting from non complaint. You will play an important part in leading the order fulfillment team by ensuring the picking, packing and outbound auditing is processed within client SLA’s. You’ll be working with product from some awesome clients that are heavily involved in the active lifestyle. As an Order Fulfillment Processing Lead engaging interactions with the teams will bring success in this role. A keen eye for attention to detail, organizational skills and the ability to motivate and celebrate wins with your team are an integral part of the role. You will be on the front lines ensuring that the processes are being accurately followed and KPI’s are being met.
Requirements
- Experience with a warehouse management system (WMS)
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
- Experience in leading personnel to ensure all assigned activities are performed effectively and efficiently
- Has the ability to be flexible and adapt to changing priorities.
- Must have 2+ years of prior experience in warehousing/light industrial, experience as a Lead is a plus
- Proficient with Microsoft Office, specifically Outlook
- Must be 18 years or older to apply
- Must be in good standing in your current position (i.e., good attendance, performance, no PIPs within the last 3 months)
- Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.
- Must make current Supervisor/Manager aware of your interest and have their approval PRIOR to applying
Nice To Haves
- Bilingual (Spanish/English) preferred but not required
Responsibilities
- Oversee the training and cross-training of team members
- Lead and delegate a variety of order fulfillment tasks while working within SLA
- Collaborate with the Supervisor by planning labor requirements based on forecast and direction from the Client Services team
- Picking, packing, scanning, tagging along with other general warehouse duties
- Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
- Keeps work and storage areas in a safe, clean, and tidy condition at all times.
Benefits
- Staff purchase program – wear the brands you love!
- Staff benefits plan – chose the benefits that are right for you!
- Flexible and fun work environment – work hard and play hard!
- Internal opportunities – we believe in growing our own!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
