Order Fulfillment Coordinator

Novo Building Products

135d

About The Position

NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. The Order Fulfillment Coordinator plays a critical role in ensuring that all customer orders are built accurately, completely, and on schedule. This position supports day-to-day production and service operations by coordinating order processing, maintaining customer accounts, and facilitating communication between internal teams. The role requires high attention to detail, strong organizational skills, and excellent cross-functional collaboration.

Requirements

• Strong attention to detail and organizational skills.
• Prior experience with Linen Master software preferred.
• Ability to work effectively in a fast-paced, high-volume environment.
• Knowledge of safety protocols and industrial work environments.
• Excellent interpersonal and communication skills; ability to work well with cross-functional teams.
• Customer-focused mindset with strong problem-solving abilities.
• Basic computer proficiency and experience with order management systems.
• High school diploma or equivalent preferred.
• 1–2 years of experience in a manufacturing, production, or service-oriented environment.
• Prolonged periods of standing and physical activity.
• Must be able to lift, bend, stoop, reach, and carry up to 30 pounds.

Responsibilities

• Monitor and analyze daily orders to provide clear direction to the Floor Supervisor regarding item priorities and deadlines.
• Check and update order status hourly; maintain order tracking boards.
• Generate and review customer invoices based on packing slips.
• Set up new customer accounts and maintain existing account details.
• Manage updates and activity within the customer portal.
• Collaborate with Route Sales Drivers, Service, and Production teams to ensure consistent, high-quality service.
• Provide effective problem resolution to customer concerns, promoting customer satisfaction and loyalty.
• Provide daily supporting documentation to the Scale Operator.
• Communicate any order changes or issues to the Customer Service Manager.
• Work with the Shift Manager to monitor filling rates, address delays, and ensure timely fulfillment.
• Ensure all orders are completed accurately and on time.
• Provide and collect required paperwork for driver delivery tickets to ensure accurate traceability.
• Perform other related duties as assigned.

Benefits

• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees