Order Fulfillment Coordinator (1099 Remote Contractor)

EPS OPERATIONS, LLC

1d • Remote

About The Position

We are seeking
an hourly
contract
resource for the
role of Order
Fulfillment
Coordinator.
This role
supports
our Onboarding and Professional Learning teams with the timely outreach, follow-up, and fulfillment of digital and training services for EPS Learning literacy and math curriculum products.

Requirements

• Prior experience communicating within a school/district setting.
• High degree of comfort making outbound phone calls for follow-up.
• Ability to key large volumes of alpha/numeric data accurately.
• Ability to perform business math calculations.
• Proficient in Microsoft Office products and Adobe Acrobat.
• Excellent written, verbal, and interpersonal communication skills.
• Problem-solving skills and ability to resolve discrepancies.
• Strong organizational skills and the ability to manage multiple tasks.

Nice To Haves

• Experience using NetSuite is a plus.

Responsibilities

• Manage your work schedule and work remotely from home
• Focuses on initial outreach and outbound phone follow-up with school and district contacts nationwide. When needed, they will also help with outbound follow-up for outstanding customer support requests.
• Assist the customer support team in triggering the fulfillment of digital and service purchases timed with the shipment of physical materials.
• Work alongside the onboarding team to promptly request and secure required information necessary to provision and activate licenses for digital curriculum products.
• Work alongside the Professional Learning Manager to follow-up on outstanding scheduling requests for professional learning and training services for curriculum products.
• Creates and updates implementation, license, and professional learning records in business systems.
• Strives to resolve all customer inquiries in the first interaction. When appropriate, warmly transitions customers to internal teammates to resolve needs outside of customer support team expertise.
• Other duties as assigned and required by business needs.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed