Order Fulfillment Associate Part Time

BJ's Wholesale Club • Portsmouth, NH

22h • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. The company is built on purpose and opportunity, helping families save on what matters most. The Order Fulfillment Associate is responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using a handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. This role, also referred to as an Omni Experience Ambassador, will be working within all digital initiatives including: BOPIC (Buy Online Pick Up In Club), Curbside, Express Pay and Ship from Club. Team Members are expected to carry out job functions and responsibilities as assigned, support the application of club policies, procedures and compliance, and strive for flawless execution while holding themselves accountable. They must act with honesty and integrity, lead with the member in mind to address all concerns, and escalate any concerns as appropriate. Ensuring a safe and positive environment for members and each other, embracing inclusion and diversity, working together with collaboration and respect, and moving with speed and agility are also key. Team members are expected to innovate and adapt, maintain a friendly and positive attitude, and deliver service excellence through all points of contact. This includes resolving and de-escalating member concerns, ensuring a safe and positive environment for members, and committing daily to GOLD Member Standards (Greet, Anticipate, Appreciate) and Fast, Friendly Full, Fresh, Clean Club Standards. The role also involves working as a team to deliver GOLD club standards daily, maintaining a clean and organized environment inside the OMNI Space, organizing member orders using bin storage based on gold standards, regularly cleaning and maintaining storage bins based on safety standards, and understanding how to access and read production and/or financial performance reporting for the department.

Requirements

• Required to meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics and goals.
• Regular, predictable, full attendance is an essential function of this job.

Nice To Haves

• Previous order pulling experience.
• Big box/wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilizes a handheld scanner device (RF) device to pick orders from the sales floor.
• Uses handheld scanner device (RF) to verify merchandise.
• Moves merchandise from sales floor to staging area.
• Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
• Communicates with club team when merchandise needs to be replenished.
• Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensures all orders are picked in a timely manner to meet all productivity requirements.
• Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met.
• Securely packages the order in accordance with standard operating procedures.
• Ensures the SFC area is neat, clean, and organized.
• Performs general housekeeping duties, including removing trash and cardboard from the work area.
• Handles damaged goods and spoiled products in accordance with standard operating procedures.
• Processes returns to the club and makes determination on how to handle (via DDR or Membership desk).
• Maintains all club policies and procedures, including adhering to proper dress code standards.
• Required to meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics and goals.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees