Order Fulfillment Associate

BJ's Wholesale Club•Concord, NC

20h•Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members. The Order Fulfillment Associate is responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. This role will be working within all digital initiatives including: BOPIC, Curbside, Express Pay and Ship from Club. Team members are expected to carry out job functions and responsibilities as assigned, support club policies, procedures and compliance, act with honesty and integrity, lead with the member in mind, ensure a safe and positive environment, embrace inclusion and diversity, work as a team, move with speed and agility, innovate and adapt, and maintain a friendly and positive attitude. They are also expected to deliver service excellence to members, resolve concerns, and ensure a safe and positive environment for members. Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and Fast, Friendly Full, Fresh, Clean Club Standards is required. The associate will work as a team to deliver GOLD club standards daily, maintain a clean and organized environment, especially in the OMNI Space, and understand how to access and read production and/or financial performance reporting for their department.

Requirements

Required to meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics and goals
Regular, predictable, full attendance is an essential function of this job

Nice To Haves

Previous order pulling experience
Big box/wholesale retail experience
Previous RF scanner experience

Responsibilities

Carry out job functions and responsibilities as assigned
Support the application of club policies, procedures and compliance
Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate
Ensure a safe and positive environment for our members and each other
Embrace inclusion and diversity, by working together with collaboration and respect
Work as a team to achieve goals
Move with speed and agility in everything we do
Innovate and adapt so we can move as fast as the world around us
Maintain a friendly and positive attitude
Deliver service excellence through all points of contact
Resolve and deescalate to address every member concern
Ensure a safe and positive environment and experience for the members
Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA)
Daily commitment to Fast, Friendly Full, Fresh, Clean Club Standards
Work as a team to deliver GOLD club standards daily
Work with commitment and pride to deliver GOLD- Grand opening look daily
Maintains a clean and organized environment, inside the OMNI Space
Bin storage to organize members orders used based on gold standards
Storage bins regularly cleaned and maintained based on safety standards
Understand how to access and read production and/or financial performance reporting for your department
See the connection between consistent execution and the positive impact it can have on the business
Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list
Utilizes a handheld scanner device (RF) device to pick orders from the sales floor
Uses handheld scanner device (RF) to verify merchandise
Moves merchandise from sales floor to staging area
Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list
Communicates with club team when merchandise needs to be replenished
Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment
Ensures all orders are picked in a timely manner to meet all productivity requirements
Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance
Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club
Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met
Securely packages the order in accordance with standard operating procedures
Ensures the SFC area is neat, clean, and organized
Performs general housekeeping duties, including removing trash and cardboard from the work area
Handles damaged goods and spoiled products in accordance with standard operating procedures
Processes returns to the club and makes determination on how to handle (via DDR or Membership desk)
Maintains all club policies and procedures
Adheres to proper dress code standards
Required to meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics and goals
Performs other duties as assigned, including working in other departments as needed
Regular, predictable, full attendance is an essential function of this job

Benefits

Weekly Pay
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older)
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount

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