Order Fulfillment Associate Part Time

BJ's Wholesale Club • Exton, PA

21h • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. The Order Fulfillment Associate is responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. The Omni Experience Ambassador will be working within all digital initiatives including: BOPIC, Curbside, Express Pay and Ship from Club. Team Members are expected to carry out job functions and responsibilities as assigned, support the application of club policies, procedures and compliance, strive for flawless execution and hold themselves accountable, act with honesty and integrity, lead with the member in mind, ensure a safe and positive environment, embrace inclusion and diversity, work as a team, move with speed and agility, innovate and adapt, and maintain a friendly and positive attitude. Members are expected to deliver service excellence, resolve and deescalate concerns, ensure a safe and positive environment, and commit daily to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA, Fast, Friendly, Full, Fresh, Clean). Club Standards involve working as a team to deliver GOLD club standards daily, maintaining a clean and organized environment inside the OMNI Space, organizing members' orders using bin storage based on gold standards, and regularly cleaning and maintaining storage bins based on safety standards. Associates should also understand how to access and read production and/or financial performance reporting for their department and see the connection between consistent execution and its positive impact on the business.

Requirements

• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Strive for flawless execution and hold ourselves accountable.
• Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean.
• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD- Grand opening look daily.
• Maintains a clean and organized environment, inside the OMNI Space.
• Bin storage to organize members orders used based on gold standards.
• Storage bins regularly cleaned and maintained based on safety standards.
• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.
• Maintains all club policies and procedures.
• Adhering to proper dress code standards.
• Required to meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics and goals.
• Regular, predictable, full attendance is an essential function of this job.

Nice To Haves

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Responsibilities

• Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilizes a handheld scanner device (RF) device to pick orders from the sales floor.
• Uses handheld scanner device (RF) to verify merchandise.
• Moves merchandise from sales floor to staging area.
• Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
• Communicates with club team when merchandise needs to be replenished.
• Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensures all orders are picked in a timely manner to meet all productivity requirements.
• Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met.
• Securely packages the order in accordance with standard operating procedures.
• Ensures the SFC area is neat, clean, and organized.
• Performs general housekeeping duties, including removing trash and cardboard from the work area.
• Handles damaged goods and spoiled products in accordance with standard operating procedures.
• Processes returns to the club and makes determination on how to handle (via DDR or Membership desk).
• Maintains all club policies and procedures, including adhering to proper dress code standards.
• Required to meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics and goals.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount. Eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees