Order Fulfillment Associate Part Time

BJ's Wholesale Club • Portsmouth, NH

19h • Onsite

About The Position

BJ’s Wholesale Club is a leading membership warehouse club with over 250 clubs across 21 states, powered by more than 30,000 team members. The company focuses on helping families save on essential items and offers a comprehensive benefits package to support its team members. This role, an Order Fulfillment Associate, is responsible for general warehouse activities, including pulling merchandise from pick lists, moving items to staging areas, using handheld scanners for verification and location updates, and operating equipment. The position also functions as an Omni Experience Ambassador, supporting digital initiatives such as BOPIC (Buy Online, Pick Up In Club), Curbside, Express Pay, and Ship from Club. Team members are expected to carry out assigned functions, support club policies, ensure compliance, act with honesty and integrity, prioritize member satisfaction, maintain a safe and positive environment, embrace inclusion and diversity, collaborate, work with speed and agility, innovate, adapt, and maintain a friendly and positive attitude. The role also involves delivering service excellence to members, resolving concerns, and adhering to GOLD Member Standards (Greet, Anticipate, Appreciate) and GOLD Club Standards (Fast, Friendly, Full, Fresh, Clean, Grand opening look daily). Maintaining a clean and organized OMNI space, including bin storage, and understanding departmental performance reporting are also key aspects of the position.

Requirements

• Required to meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics and goals.
• Regular, predictable, full attendance is an essential function of this job.

Nice To Haves

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Responsibilities

• Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilizes a handheld scanner device (RF) device to pick orders from the sales floor.
• Uses handheld scanner device (RF) to verify merchandise.
• Moves merchandise from sales floor to staging area.
• Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
• Communicates with club team when merchandise needs to be replenished.
• Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensures all orders are picked in a timely manner to meet all productivity requirements.
• Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met.
• Securely packages the order in accordance with standard operating procedures.
• Ensures the SFC area is neat, clean, and organized.
• Performs general housekeeping duties, including removing trash and cardboard from the work area.
• Handles damaged goods and spoiled products in accordance with standard operating procedures.
• Processes returns to the club and makes determination on how to handle (via DDR or Membership desk).
• Maintains all club policies and procedures, including adhering to proper dress code standards.
• Required to meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics and goals.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees