Order Fulfillment Assistant Manager
About The Position
Essential Duties and Responsibilities: Oversee and ensure the timely and accurate processing, packaging, and delivery of food orders, while maintaining quality control, efficiency, and compliance with food safety regulations. Supervise the processing of all customers, market, and catering orders for accuracy and timeliness. Coordinate with Executive Chef and kitchen teams to ensure production needs meet quality standards and deadlines. Monitor and maintain inventory of food and packaging materials in collaboration with the Purchasing Manager. Oversee quality control checks and compliance with food safety and sanitation protocols. Supervise packing and labeling of all orders, including handling of temperature-sensitive items. Work with the Delivery and Logistics, Kitchen, and Catering teams to manage delivery schedules and on-time fulfillment orders. Serve as a point of contact for customer inquiries, order status, delivery issues, and or complaints. Ensure adherence to safety and service standards. Recommend and implement ways to process improvements to boost efficiency and reduce costs. Maintain documentation of order metrics, inventory levels, and performance data. Ensure all order fulfillment operations comply with food safety regulations and company policies. Order Fulfillment / Warehouse Operations Hands-on experience with order picking, packing, shipping, and returns. Familiarity with fulfillment timelines, accuracy goals, and quality checks. Inventory Management Experience tracking stock levels, cycle counts, and managing stock discrepancies. Familiarity with inventory software (e.g., NetSuite, Fishbowl, SAP, etc.). Team Leadership / Supervisory Experience Previous role overseeing or training fulfillment/warehouse staff. Ability to manage schedules, assign tasks, and monitor performance. Collaborate across departments to ensure seamless order processing and delivery. Requirements Education/Experience Requirements: Associate’s Degree Strong organizational and leadership skills Excellent verbal and written communication Knowledge of food safety standards Proficiency in inventory/order management software Attention to detail and strong problem-solving ability Ability to multitask in a fast-paced environment 3 years minimum experience in procurement
Requirements
- Associate’s Degree
- Strong organizational and leadership skills
- Excellent verbal and written communication
- Knowledge of food safety standards
- Proficiency in inventory/order management software
- Attention to detail and strong problem-solving ability
- Ability to multitask in a fast-paced environment
- 3 years minimum experience in procurement
- Ability to lift and carry items up to 50 lbs
- Ability to stand or walk for extended periods
- Exposure to hot and cold environments in the kitchen and storage areas
- Must be available to work weekends and holidays
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
Responsibilities
- Oversee and ensure the timely and accurate processing, packaging, and delivery of food orders, while maintaining quality control, efficiency, and compliance with food safety regulations.
- Supervise the processing of all customers, market, and catering orders for accuracy and timeliness.
- Coordinate with Executive Chef and kitchen teams to ensure production needs meet quality standards and deadlines.
- Monitor and maintain inventory of food and packaging materials in collaboration with the Purchasing Manager.
- Oversee quality control checks and compliance with food safety and sanitation protocols.
- Supervise packing and labeling of all orders, including handling of temperature-sensitive items.
- Work with the Delivery and Logistics, Kitchen, and Catering teams to manage delivery schedules and on-time fulfillment orders.
- Serve as a point of contact for customer inquiries, order status, delivery issues, and or complaints.
- Ensure adherence to safety and service standards.
- Recommend and implement ways to process improvements to boost efficiency and reduce costs.
- Maintain documentation of order metrics, inventory levels, and performance data.
- Ensure all order fulfillment operations comply with food safety regulations and company policies.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
11-50 employees
