Order Expediter

Big Bolt • Bloomingdale, IL

4d • Onsite

About The Position

As an Order Expediter, you will play a critical role in ensuring customer orders ship on time according to agreed-upon lead times. Reporting directly to the VP of Sales, this position is responsible for coordinating across internal departments throughout the manufacturing process, proactively identifying at-risk orders, and maintaining clear communication with both sales representatives and customers.

This is an excellent opportunity for someone looking to build a long-term career in manufacturing operations and customer support.

Requirements

• Strong written and verbal communication skills
• Customer-focused mindset with a passion for satisfaction and follow-through
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Working knowledge of ERP and CRM systems
• Associate’s Degree (Business Administration or similar preferred)
• 2+ years of customer service experience preferred
• Eagerness to learn the industry and grow within the organization

Nice To Haves

• Prior experience in the fastener or manufacturing industry is a plus, but not required

Responsibilities

• Work closely with all departments to track work orders throughout the manufacturing process
• Use Big Bolt’s ERP system to monitor work order status on the shop floor
• Communicate with Purchasing regarding all outside service inquiries
• Proactively communicate with sales representatives regarding orders at risk of becoming past due
• Provide customers with timely and accurate order status updates
• Act as a central point of contact to ensure expectations are clearly communicated and managed
• Support continuous improvement efforts and assist with additional responsibilities as needed

Benefits

• Comprehensive Insurance Benefits – Medical, Dental, Vision, Life, Disability, and HSA
• 401(k) with Company Match
• Paid Time Off
• Stable, Team-Oriented Work Environment
• Career Growth Opportunities – This role serves as an entry point for career progression

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree