Order Entry Technician

Actalent•Lenexa, KS

40d•$21 - $21•Onsite

About The Position

The Order Entry/Customer Service Pharmacy Technician plays a critical role in managing order entry and triage within a pharmacy setting. This position involves handling incoming calls, liaising with Long-Term Care (LTC) facilities, pharmacists, nurses, and physicians, and processing drug orders received via faxes and other forms. The technician is also responsible for answering medication-related questions, assessing patient profiles to decide on order placements, and preparing documents for order processing. This role is straightforward and repetitive, requiring the entry of approximately 40-45 medication orders per hour.

Requirements

Proficiency in SIG codes.
Pharmacy Technician certification.
Strong customer service skills.
Licensed Pharmacy Technician in Kansas.
Data entry proficiency.

Nice To Haves

Attention to detail.
Effective communication skills.
Problem-solving abilities.

Responsibilities

Handle and direct incoming calls appropriately.
Communicate effectively with LTC facilities, pharmacists, nurses, and physicians.
Receive and process drug orders via faxes and other forms.
Answer medication-related questions.
Assess patient profiles and decide on order placements.
Prepare documents by highlighting pertinent information.
Process approximately 40-45 medication orders per hour.
Call new admissions to LTC facilities.
Investigate and resolve order issues by reviewing past orders and understanding the Automatic Dispensing Unit.
Participate in document triaging and order transfers to retail pharmacies.