Order Entry Technician Supervisor

Polaris Pharmacy Services•Des Plaines, IL

11d•$28 - $28

About The Position

At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support. Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement. If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us. Job Summary: The Order Entry Supervisor is responsible for providing supervisory assistance to the Pharmacy Manager with the day-to-day management, production, and operation of the Order Entry department ensuring the accuracy and timeliness of prescription data.

Requirements

Knowledge of brand name/generic medications
Experience with alpha-numeric data entry.
Must have a basic understanding and ability to read and correct key prescriptions.
Basic math computation skills
Knowledge of SIG codes
Proficient in Microsoft Excel, Word, and Outlook required.
Able to read, write, speak, and understand the English language.
Able to work at a moderate speed.
Good organization/Attention to detail
High School diploma or equivalent required
Pharmacy technician licenses/certifications required by state regulations and state of practice.
Minimum of three (3) to five (5) years managing the day-to-day operating activities of a healthcare environment or long-term care pharmacy

Responsibilities

Management of the order entry department to meet day-to-day operations in order entry, new and refill orders, customer service inbound and outbound calls, maintenance of current nursing home bed census, and pharmacy claims resolution
Responsible for the hiring, training, and disciplinary functions associated with order entry, call center, and census personnel
Responsible with achieving department goals in volume, production, quality, customer service, completion of daily order entry by run time deadlines
Monitor staff performance for productivity, accuracy, and quality. Take appropriate steps to maintain staff performance levels are at or above standards to include retraining or performance improvement programs
Prepare and conduct department’s employee performance evaluations, along with conducting coaching or warning sessions
Identify and implement opportunities to improve operations including, but not limited to, cost reduction, productivity improvement, increased capacity, improved quality, enhanced service, and best practices workflows
Coordinate with other departments to include, but not limited to, pharmacists, pharmacy technicians, and delivery and inventory control departments to achieve daily production and services goals
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and use it for improvements in products and services; talk and act with customers in mind; establish and maintain effective relationships with customers; gain customers’ trust and respect
Participate in special projects or training to identify and implement operational improvements
Able to work with others in a positive productive manner, anticipate, and respond to the position’s areas of responsibilities
Comply and enforce all company and departmental policies and procedures
Comply with all applicable state and federal regulations related to pharmacy practices
Other duties as assigned; Job duties may vary depending on business needs