Order Entry Supervisor

Trilogy Health Services • Urbandale, IA

101d

About The Position

The Front End Supervisor oversees and supervises the obtainment of patient and order information. Enters information into the order entry system.

Requirements

• High School degree or equivalent.
• Associates degree preferred.
• Certified Pharmacy Technician preferred.
• Three (3) to five (5) years' order entry, sales, or service center experience.
• Healthcare, senior living industry, pharmacy or long-term care environment preferred.
• Three (3) years supervisory experience preferred.
• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.

Responsibilities

• Manages the complete entry of physician information into the system.
• Oversees the entry of new medication orders and refills.
• Supervises the sorting of orders obtained from fax machines.
• Coordinates and manages the preparation of invoices, shipping documents.
• Receives and responds to escalated customer complaints and/or issues.
• Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
• Directs specified departments to prepare and ship orders to designated locations.
• Checks inventory records to determine availability of requested merchandise.
• Supervises the review of orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
• Maintains accurate, detailed reports and records.
• Minimal travel including overnight stay as necessary.
• Meets Expectations of Excellence for position.
• Supports facilities, departmental goals and the overall objectives of the Company.
• Complies with all laws, regulations and standards of ethical conduct.
• Performs all job duties with a friendly positive and team-oriented approach.
• Complies with all Company policies, procedures, rules and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED