Orchids - Sommelier

Hotels and Resorts of Halekulani•Honolulu, HI

20h•Onsite

About The Position

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service." As an integral part of a team, the Orchids-Sommelier is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to performing all responsibilities in the absence of the wine manager. Management of all aspects of wine throughout the hotel, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff.

Requirements

High school diploma or equivalent vocational training certificate, prior restaurant service and guest relations experience preferred.
Minimum four-years of continuous experience in a Forbes Four-Star (or higher) rated Restaurant operation.
Working currently in the position as a Sommelier or in an equivalent role.
Liquor Commission Card and certification from alcohol awareness program required to serve alcoholic beverages.
Certification by the Court of Master Sommeliers as an active “Certified Sommelier” or equivalent.
Ability to anticipate guest needs; respond promptly and acknowledge all guests.
Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.
Must be highly organized, detail-oriented, efficient with time, skilled with clerical/inventory procedures and have the ability to multi-task.
Ability to maintain positive guest relations at all times and follow up with guest requests.
Keenly aware of all affairs within the world of wine and stays current.
Knowledge of all the top wine producing winemakers, regions, vintages, styles and countries throughout the world.
Ability to lift up to 60 lbs.
Ability to push a wheeled wagon of approximately 900 lbs.
Ability to reach 8 feet.
Ability to stand/walk for up to 8 hours throughout work shift.
Maintain stationary position for up to 7 hours throughout work shift.

Nice To Haves

Certification of previous training in liquor, wine and food service highly preferred.

Responsibilities

Maintain complete (accurate) knowledge of: The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. Comprehensive knowledge of vintages, regions, sub-regions, vineyards & producers. Designated varietal correct glassware for wines and glassware/garnishes for drinks. All liquor brands, beers and non-alcoholic selections available in all restaurants. All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation, provenance and prices. Daily menu specials, 86'd item. Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, dress code, and system procedures with all food and beverage outlets. Daily house count, arrivals/departures, VIPs. Scheduled in-house group activities, locations and times.
Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Review sales for previous day; resolve discrepancies with Accounting. Meet with the staff to review wine information/training, daily specials, 86'd items on the wine lists. Ensure that staff is aware of changes.
Ensure that specified amount wine lists are available and in good condition for each meal period.
Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.
Assist Restaurant staff with their job functions to ensure optimum service to guests.
Generate and Issue wine requisitions at the end of each shift.
Be able to suggest food and wine pairings according to wine departmental standards.
Responsible for interacting and receiving feedback from guests.
Assist in Receiving deliveries, accurate invoice notation, transport, ordering and stocking procedures.
Maintain accurate counts of wine issued and received into wine bins for each shift worked.
La Mer wine room/storage cellar, La Mer wine showcase and refers, and Orchids wine refers.
Perform other duties as requested or assigned while maintaining a priority to the essential job description.