Oracle Support Specialist

Horizon Hobby • Champaign, IL

218d • $75,000 - $85,000

About The Position

The position involves troubleshooting and resolving technical issues related to Oracle Fusion, OIC, and WMS applications. The candidate will provide technical support to ensure the smooth functioning and integration of these applications into business processes. Responsibilities include collaborating with cross-functional teams to understand business needs, continuously monitoring and enhancing application performance, participating in system upgrades and migrations, and developing and maintaining technical documentation. The role also requires staying updated with the latest tools and technologies, supporting and training end-users, and working closely with the project management team on related projects. Additionally, the candidate will identify and implement automation opportunities, act as a subject matter expert, conduct regular system audits, and collaborate with vendors to resolve technical issues. The position demands adherence to company policies regarding data security and confidentiality.

Requirements

• Understanding of business operations in manufacturing, supply chain, financials, distribution, and 1P and 3PL business models.
• Prior experience with Oracle Fusion Cloud, OIC, Oracle WMS, and payment platforms highly desired.
• Scripting, SQL, PS/SQL, PowerShell, Batch, Low Code / No Code development.
• Prior experience with PowerBI or analytics reporting tools.
• Knowledge of cloud technology design patterns, security concepts, database management, and web platforms.
• A bachelor's degree in computer science, IT, software engineering, or equivalent work experience.
• Awareness of and the ability to use a wide variety of software solutions and tools to affect change.
• Excellent communication skills and the ability to explain technical information in non-technical terms.
• Excellent problem-solving skills and the ability to multi-task.
• Project management and teamwork skills.

Responsibilities

• Troubleshoot and resolve technical issues related to Oracle Fusion, OIC, and WMS applications.
• Provide technical support for Oracle Fusion, OIC, and WMS applications to ensure their smooth functioning and integration into business processes.
• Collaborate with cross-functional teams to understand business needs and provide technical solutions.
• Continuously monitor and enhance the performance of Oracle Fusion, OIC, and WMS applications.
• Participate in system upgrades and migrations to ensure a smooth transition.
• Develop and maintain technical documentation for Oracle Fusion, OIC, and WMS applications.
• Stay updated with the latest Oracle Fusion, OIC, and WMS tools and technologies and suggest improvements to enhance system functionality.
• Support and train end-users on the proper use of Oracle Fusion, OIC, and WMS applications.
• Work closely with the project management team to plan and execute Oracle Fusion, OIC, and WMS related projects.
• Identify and implement automation opportunities to streamline processes and increase efficiency.
• Act as a subject matter expert for Oracle Fusion, OIC, and WMS applications and provide guidance to team members.
• Conduct regular system audits to identify and address any potential issues.
• Collaborate with vendors and external partners to resolve any technical issues.
• Stay updated with industry trends and best practices related to Oracle Fusion, OIC, and WMS, and provide recommendations for implementation.
• Adhere to company policies and procedures related to data security and confidentiality.

Benefits

• Discretionary Employee Bonus
• 401(k) with a company match
• Medical, Dental, Vision, Short-Term and Long-Term Disability Insurance, and Life Insurance
• Paid Time Off
• Paid Holidays
• Discounts on Products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree