Oracle Support Intern

Global Partners LP•Waltham, MA

6d•$16 - $20

About The Position

Job Summary: Global is seeking a motivated and energetic Intern to join the Oracle Support Team in Accounting at Global. This internship program role will allow you to learn various aspects of utilizing Oracle as well as supporting our business users on their day-to-day business needs. You will provide some guided assistance in document creation, meeting organization and support while learning how to utilize different Oracle modules. The ideal intern candidate will be team oriented and thrives in a rapidly changing and highly collaborative support and operational environment. Strong attention to detail, tactical problem solving, and excellent analytical skills are all key attributes for this role. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value. Job Description: YOUR ROLE, YOUR IMPACT Collaborate and work with Oracle Business Support team in assisting business users’ requests to resolve application or process issues. Assist and support various project initiatives for Oracle application to enhance business process for different Oracle modules. Prepare and maintain documentation to ensure that applications can be maintained and recovered. These include System Training Manuals, Testing, Policies and Procedure Documents. Create and execute scenarios in various test environments in support of production issue resolution. Work effectively with support team to uphold high standards for timely issue resolution and perform within SLA guidelines. Open and close request tickets through Service Now (Global Works) Assist in performing proactive monitoring system events, logs and alerts and ensure proper action in case of issues or failure. Assist in testing system configurations, patches, and enhancements in lower environment. Additional Job Description: QUALIFICATIONS: Interest in commercial real estate and/or infrastructure investing Strong organizational skills Familiar with Excell strong communication skills We encourage you to learn more about our Emerging Leaders Programs here. Pay Range: $16.03 - $20.46 The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Our Commitments to You Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development. Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. The Road Ahead – We offer 401k and a match component! Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. What to Expect From the Hiring Process We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you. A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK. Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Global Partners is a leading independent owner, supplier, and operator of liquid energy terminals, fueling locations, and retail experiences — and we’re growing as we speak. We work tirelessly on our customers’ behalf, providing a variety of fuels, foods, products, and services. And in an ever-changing market, we use our assets to adapt quickly and invest in the future of energy.

Requirements

Interest in commercial real estate and/or infrastructure investing
Strong organizational skills
Familiar with Excell
strong communication skills

Responsibilities

Collaborate and work with Oracle Business Support team in assisting business users’ requests to resolve application or process issues.
Assist and support various project initiatives for Oracle application to enhance business process for different Oracle modules.
Prepare and maintain documentation to ensure that applications can be maintained and recovered. These include System Training Manuals, Testing, Policies and Procedure Documents.
Create and execute scenarios in various test environments in support of production issue resolution.
Work effectively with support team to uphold high standards for timely issue resolution and perform within SLA guidelines.
Open and close request tickets through Service Now (Global Works)
Assist in performing proactive monitoring system events, logs and alerts and ensure proper action in case of issues or failure.
Assist in testing system configurations, patches, and enhancements in lower environment.